Text Reminders Get Invoices Paid Sooner

Published by Textellent | Published on August 22, 2022

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Tennant Lawn Services offers a wide range of services including landscaping design and lawn maintenance, irrigation systems, lighting services and more.

OBJECTIVE Tennant Lawn Services needed a better way to reach their clients to communicate schedules, billing, instructions, and seasonal updates. They also needed to increase their referral rate.

THE CHALLENGES Ongoing communications with their customers about:

Planned service schedules and reminders
Seasonal tips to increase customer engagement
Difficulty connecting with clients; emails were going unnoticed
Difficulty communicating important information to clients, including:
Reminding owners to keep pets and children away during fertilizing
Clients missing payments
Keeping client info current
Ineffective referral program
Keeping in touch with clients year-round

A NEW APPROACH Textellent’s business texting app gave Tennant Lawn Services the ability to:

Keep client information current via text messages
Automate appointment reminders and service updates
Sent announcement text to inform clients about how Tennant planned to use text communication
One-to-one text messages allow customers to get fast service
Let customer choose text alerts vs. email

THE IMPACT Adding Textellent’s text messaging service for business brought about a tremendously positive impact, including:

Less labor hours managing clients
Fewer emails and calls
Customers noticed updates
Fewer rescheduled appointments
Higher responses to payment reminders
Improve customer relations
Predictable cash flow

Improved customer service
Client contact info current
Tennant is now putting referral campaign in place to generate new business
Seasonal tips, like freeze warnings for plants are planned too
Using text-able keywords to attract new sign-ups