Reach More People Faster With a Group Text Message Service

Most businesses face the same challenge: communicating fast without losing clarity or personal connection.

When your message gets buried or missed, so do opportunities to book appointments, close sales, or build customer trust. That’s why many are turning to a faster, more reliable solution: a group text message service.

Unlike group chats or email blasts, a group text message service lets you send timely, personalized messages to many contacts at once without sacrificing privacy or professionalism. With features like scheduling, automation, and tracking, you don’t have to do it all manually.

In this article, we’ll break down how a group text message service works, what features to look for, and how your business can use it to save time and keep customers engaged.

What Is Group Texting?

Group texting lets you send a single message to several people at once, but each person receives it as a separate, private message. When someone replies, the response comes to you and not to everyone else on the list.

Group messaging works well for appointment reminders, internal staff updates, or follow-ups after a visit. It keeps your business communication simple without making the customer feel like just one of many.

One of the best parts about using a group text message service for business is how personal it feels. With a tool like Textellent, you can still use the customer’s name, booking time, or other small details. It feels like a message just for them, even if you’re sending it to 50 or 500 people.

Start sending personalized group texts that feel like one-on-one conversations. Sign up for a free trial or request a demo consultation with Textellent now!

Key Features to Look for in a Group Text Message Service

There are many platforms out there, and while they might all say they offer the same features, they don’t all work the same way. Some leave out key tools you’ll need as your business grows.

Before you sign up, here’s what you should look for based on what helps you run your business better.

Simple Setup and Clear Dashboard

You should be able to start using the platform without spending hours figuring it out. If it’s too hard to create a message, add contacts, or schedule a send, it’s going to slow you down.

Whether you’re trying to message ten or multiple recipients, you should feel confident using the platform the same day you sign up, even if you’ve never used business SMS software before.

Smart Grouping and Contact Organization

If you’re running a business, you’re not sending the same message to everyone. You might have customers, leads, staff, and different services to manage.

A smart system will help you organize contacts into lists based on appointment types, dates, or activity. This way, you send messages that make sense to the right people and avoid confusion. It’s how you keep your texting efforts relevant and well-targeted.

Scheduling and Automation Features

You shouldn’t have to send every message by hand. A solid group texting platform should let you schedule messages ahead of time and set up automatic replies or reminders.

You should be able to schedule messages to send automatically, whether they’re reminders, follow-ups, or offers. If a customer doesn’t respond, your system should know how to handle it.

This kind of automation keeps you on track, especially when you’re busy or managing messages across different time zones or cell phone types.

Personalization Tools

When you send a group text, it still needs to feel personal. Your platform should let you add the customer’s name, appointment date, or other small details to the message.

These details help the message feel more like a one-on-one conversation and less like a generic text blast. The message still goes out to many people, but each person sees something that feels like it was meant just for them.

Built-In Compliance and Opt-Out Handling

Texting laws are strict, especially when it comes to marketing campaigns. You need to follow the SMS compliance rules, and your texting service should help with that.

You must look for one that includes automatic opt-out handling; when someone replies STOP, they’re removed right away.

This keeps you compliant and protects your business. You also want a system that tracks message history in case there’s ever a question about what was sent or received.

Reporting and Delivery Tracking

Once you send text messages, you’ll want to see how they performed. A strong group texting service will show you who opened the message, who replied, and if anything failed to deliver.

These reports help you track message delivery and understand which messages lead to action and which ones may need changes. This insight turns your marketing tools into real growth tools.

Connection With Other Tools

Most businesses use tools to manage bookings, calendars, or customer information. Your mass SMS platform should work with the systems you already use.

If your contact list is in a spreadsheet, CRM, or booking tool, the messaging app should allow you to sync or import that data easily. It saves you from retyping numbers or managing contacts in multiple places.

Benefits of Group Texting Service for Businesses

A group SMS service is a communication solution that helps keep your business organized every day. Once you can send one message to your entire group and automate common tasks, texting becomes one of the most useful tools you can add to your workflow.

Let’s walk through some common ways you can apply group texting in your daily operations.

Remind Customers About Upcoming Appointments

Missed appointments cost you time and money and can disrupt your schedule. With group SMS, you can send reminders to all your appointments for the day or week without sending each one individually.

These reminders help reduce no-shows and give customers a chance to reschedule in advance. The setup takes just a few minutes, but the results can keep your calendar full and organized.

You can even personalize the message using the customer’s name and the time of their appointment, which makes the message feel more like it came from you.

Share Last-Minute Changes

If you’re managing a small team or rotating shifts, group texting is an easy way to send quick updates. Let’s say you need someone to fill in or there’s a weather delay; you can send one message to your team and handle replies as they come in.

You don’t have to create a group chat where everyone sees every response. With group texting, each reply comes back to you privately.

Send Promotions or Special Offers

Texting doesn’t just have to be about reminders; it’s also a great way to bring in sales. If you’re running a sale or want to offer something to your loyal customers, a short group text can do the job.

Instead of posting on social media and hoping someone sees it, you send the offer to their phone. Because texts are read so quickly, this is helpful for same-day or limited-time deals.

Texting platforms that support keywords and short codes can also help you grow your subscriber list and make it easier for customers to sign up for future offers.

Follow Up After a Visit or Service

Following up with customers shows that you care about their experience. You might want to request feedback, send a thank you message, or remind them to book their next visit.

A group texting app makes it easy to send text messages in batches. You don’t need to write each one from scratch. You just use a saved message and send it to the right group based on your schedule or customer list.

This small step helps you build trust and stay top of mind, which often leads to repeat business.

Keep Event Guests Informed

If you’re running a class, a seminar, a workshop, or even a grand opening, you can use group texting to share updates and reminders. You can tell guests where to park or what to bring.

You can also send a reminder the day before and a follow-up message after the event. That way, guests don’t miss anything, and you leave a good impression.

Instead of relying on emails that might go unopened, you make sure attendees receive messages in real-time and stay informed every step of the way.

Send Emergency Alerts

In cases where something urgent happens, such as closures, delays, or safety concerns, a group SMS tool becomes essential. You can send emergency alerts to staff or customers and trust that the message is delivered fast.

Text messages don’t require internet access and are typically read much faster than email, which makes this an ideal solution when every second matters.

5 Best Group Text Message Services for Your Business

Choosing the right mass texting service can make a big difference in how your business communicates with customers and staff.

Whether you’re sending promotions, reminders, or updates, the best platforms help you stay organized, improve customer satisfaction, and manage your messages from one central place.

Here are five of the best group text message services you can consider for your business. Each offers something different, depending on your goals, team size, and communication style.

1. Textellent

Textellent is more than just a mass text messaging service. It’s built specifically for service-based businesses that need to communicate with clients, teams, and leads.

Whether you’re scheduling appointments, sending recurring messages, or keeping customers in the loop about upcoming events, Textellent handles it all.

Here’s a closer look at what makes Textellent a strong choice for group messaging.

Automated Group Messaging

Sending one message at a time isn’t realistic when you’re managing a busy schedule.

Textellent allows you to set up automated group text campaigns so you don’t have to send the same message over and over. You can schedule messages in advance or trigger them based on specific times or customer actions.

Mass Texts That Still Feel Personal

With Textellent, group messaging doesn’t feel like bulk messaging. The platform allows you to include customer-specific details such as first names, appointment times, or previous purchases.

This makes every message feel like it was written for the individual, even when you’re sending it to a full list. Personalization helps build stronger connections and improves response rates.

Personalized Drip Campaigns

If your business relies on follow-ups or long-term customer communication, Textellent’s drip campaign feature is useful. You can create a sequence of messages sent out over days or weeks.

These campaigns can guide new leads, remind customers to book again, or keep your business top of mind without requiring daily effort from your team.

Features That Make Messaging Feel Thoughtful

Textellent includes more than just group texting tools. It offers special features to help you create better customer experiences.

You can schedule birthday messages, send anniversary greetings, and even respond to texts received after hours with automated replies. This makes sure your customers feel acknowledged and valued, even when your business is closed.

Clear Analytics

After your messages are sent, you can use Textellent’s analytics dashboard to track how well they performed.

You can see delivery results, response rates, and which campaigns were most successful. This kind of insight helps you adjust your message timing, content, or contact lists to get better results over time.

Works With Your Existing Business Tools

Textellent also connects with the software you already use. It integrates with leading CRM systems like Salesforce and HubSpot, so your contacts and customer data stay synced. You won’t have to enter information in multiple places or worry about keeping your lists up to date.

Best of all, you can send SMS messages and get started with a free account that includes a 14-day trial. Request a demo with Textellent today!

2. Twilio

​Twilio is a cloud communications platform with a suite of communication tools that enable you to integrate various channels, such as voice, SMS, video, and email.

Its extensive API library supports multiple programming languages. This makes it easier for your development team to implement and scale communication features as your business grows.

Also, Twilio’s global infrastructure ensures reliable connectivity, which allows you to reach customers worldwide without latency issues.

Image Source: twilio.com

However, some users have reported challenges with Twilio’s customer support, noting delays in response times and difficulties in resolving issues promptly.

While Twilio offers a pay-as-you-go pricing model, costs can accumulate quickly as usage increases, which may be a concern for businesses with high communication volumes.

3. Textedly

Textedly is an SMS marketing service that lets you send mass text messages to your customers for promotions, alerts, and updates. The platform offers a user-friendly interface designed to simplify the process of creating and managing SMS campaigns.

Image Source: textedly.com

Some users feel that onboarding a new account could be more thorough, noting that it would be helpful to have a representative walk them through the setup process.

Uploading contact lists can also be frustrating, as the formatting must be exact. Without guidance, this step can be confusing.

4. Salesmsg

Salesmsg is a business communication platform that allows you to engage with your customers through SMS and MMS messaging, as well as voice calls. This group texting app has a user-friendly interface that allows for real-time, two-way text conversations.

Image Source: salesmessage.com

The platform offers integration with various customer relationship management (CRM) systems, including HubSpot, Pipedrive, and ActiveCampaign. It provides features such as call forwarding, shared inboxes for team collaboration, and the ability to manage contacts with tags and custom fields.

However, some users have reported that tagging each contact to create groups can be challenging. Their customer service experience was also less than satisfactory, stating that the support team did not adequately address their concerns.

5. EZ Texting

​EZ Texting is a cloud-based SMS marketing platform designed to help businesses engage with their audiences through text messaging. It features bulk SMS capabilities and two-way messaging for real-time interactions.

The platform also supports MMS marketing, permitting the inclusion of multimedia content, such as images and videos, in messages to create more engaging campaigns.

Image Source: eztexting.com

Some users have expressed concerns about the clarity of the credit system, stating that it was challenging to understand actual costs, which complicated budgeting and ROI tracking.

Another user also mentioned that the platform’s pricing could be on the higher side for small businesses and that the costs increased without a corresponding increase in value.

Group Text Examples That Work

Writing text messages for your business can feel like a task, especially when you’re sending them to a group. But with the right format, you can say more with less.

Mass text services like Textellent make it easy to create templates that save time and help you stay consistent with your messaging.

Here are some ready-to-use examples you can copy, tweak, and send depending on your situation.

Quick Promotion Message

When you have a limited-time offer or a seasonal promotion, texting is one of the fastest ways to get the word out. Keep it short, and make sure there’s a clear action the customer should take.

Today, we only offer 20% off all services for returning clients. Reply BOOK to schedule your spot, or call us before 5 PM.

This message works well for service-based businesses that want to fill open slots quickly.

Appointment Reminder

Reminding customers about scheduled appointments helps reduce no-shows and last-minute cancellations. A message like this keeps it simple while giving the recipient clear instructions.

Hi [FirstName], your appointment with us is tomorrow at [Time]. Reply YES to confirm, or call us to reschedule.

This message feels like a one-on-one reminder, even though it’s part of a larger group text.

Service Follow-Ups

After a customer visit or service call, following up shows that your business pays attention to customer care. It also opens the door for rebooking or feedback.

Thanks for visiting, [FirstName]. We’d love your feedback. Got a minute? Leave a quick review here: [Link]

This message adds value without asking too much.

Team Scheduling or Shift Reminders

If you manage a team and need to send reminders or schedule changes, a group text can make the process faster and more organized.

Reminder: The staff meeting is tomorrow at 8:30 AM in the back office. Please arrive 10 minutes early if possible.

Messages like this keep internal communication smooth, especially when you’re managing a rotating staff or an hourly team.

Event Reminders

If your business is hosting a workshop, open house, or special event, sending a reminder by text helps reduce no-shows and keeps attendees informed.

We’re looking forward to seeing you at the event tomorrow at 6 PM. Doors open at 5:30. Let us know if you can’t make it.

This is a good example of setting clear expectations while leaving room for the customer to respond.

Rebooking or Reactivation

If a customer hasn’t visited in a while, a friendly reminder can help bring them back.

Hi [FirstName], it’s been a while since your last visit. We have openings this week if you’d like to book again. Text us to grab a time.

The tone is polite and low-pressure, which makes it more likely to get a response.

Win-Back Message

You can try this when customers haven’t booked or visited in a while.

“We miss you, [FirstName]! Book this week and get 15% off your next visit. Text BOOK to grab a time.”

Using keywords like “BOOK” can trigger automated responses or booking links in platforms like Textellent.

Automate Group Messages and Stay Organized With Textellent

If you’re constantly juggling emails, phone calls, and social media DMs just to keep customers in the loop, it’s time for something better.

Your communication shouldn’t be scattered or slow. With Textellent, you can simplify it all by reaching your clients, team, or leads in seconds with timely, professional messages.

Textellent is built for busy business owners who want more than a basic text blast. It gives you powerful tools to create personalized messages, schedule campaigns, and set up follow-ups. 

You can easily tag contacts, automate messages based on customer actions, and track real-time results.

Textellent gives you the control and professionalism your business deserves. Sign up for a free trial or request a demo today!

FAQs About Group Text Message Service

What is the best mass-texting service?

The best mass texting service depends on your business needs, but Textellent is widely used for business communication. It stands out for service-based businesses because it combines SMS automation, personalized messaging, and CRM integration.

Textellent has been supporting businesses for more than a decade and continues to lead with its powerful features that make sending and managing texts simple for teams of all sizes.

What is the best texting app for groups?

Basic group chat apps like iMessage or WhatsApp don’t offer the tools you need for business texting. A platform like Textellent gives you control over how you send text messages to multiple recipients while keeping replies private and organized.

Unlike traditional chat apps, a business-focused mobile app or web app lets you manage contact lists, personalize each message, and automate your workflows. Textellent even offers dedicated iOS and Android apps so you can stay connected and manage your messages on the go.

How do you send group texts for free?

If you’re looking to send simple group messages at no cost, apps like WhatsApp or Google Messages can work for very small groups. But these tools have limits. You won’t be able to track who responded, automate messages, or personalize communication at scale.

If you’re running a business and need to reach more people with professional, timely messaging, it’s better to choose from trusted bulk text messaging services. Textellent allows you to explore features through a 14-day free trial before committing.

Is there an app for mass text messages?

Yes, there are several apps designed for mass texting. Business-focused platforms like Textellent are built specifically for sending bulk text messages to large groups. It lets you upload contact lists, segment your audience, personalize each message, and track delivery and response rates.

It also includes important compliance features like opt-out management, which is required when texting customers.