5 Best Enterprise SMS Solutions for Large Operations

For many enterprises, staying connected is a major challenge. Traditional methods often fall short, leaving businesses searching for a faster and more reliable way to reach their audience.

Enterprise SMS solutions provide a simple, effective way to deliver important messages that get seen. It integrates easily with popular CRMs to provide you with the tools needed to send personalized texts, automate follow-ups, and keep track of customer interactions.

In this article, we will break down the common struggles enterprises face with communication and how SMS texting can be the solution. 

Learn how a business texting solution like Textellent can help your business stay connected, save time, and keep enterprise customers engaged.

Why Should You Invest in Enterprise Texting Solutions?

Text messaging has become a primary mode of communication for people worldwide. According to Statista, over 3.5 billion users send and receive SMS messages daily, and this number continues to grow.

Here’s why investing in enterprise texting solutions can be a strategic advantage for your business:

• Text messages have a 98% open rate, with most read within three minutes
• Tailor messages with names, preferences, and details using custom fields and automated workflows
• Texting is affordable, offering flexible pricing and lower costs than traditional marketing methods
• Suitable for various industries like retail, healthcare, education, and enterprises for marketing and support
• Handles tasks like reminders, payment alerts, and follow-ups to maintain consistency

Enterprise texting solutions are a modern, efficient tool that allows you to communicate with customers in a way that’s fast, reliable, and impactful. Discover how the SMS platforms below can help you build stronger customer relationships and achieve better outcomes.

5 Enterprise Texting Solution Providers in 2025

Choosing the right enterprise SMS solutions is essential to improving customer engagement and streamlining internal operations. Here are the five best platforms, their features, and what sets them apart.

1. Textellent

Textellent stands out as the best enterprise texting solution by focusing on powerful automation, ease of use, and tools that improve every stage of the customer journey. It’s designed to handle the complex needs of large businesses while staying simple enough for everyday use.

Here’s why Textellent is the best enterprise SMS solution:

Customizable Campaigns

Textellent makes it easy to set up automated SMS campaigns that fit your specific business needs.

When reaching out to leads, following up on appointments, or nurturing long-term customer relationships, the platform’s Rules Engine allows you to customize how and when messages are sent.

Automation also helps streamline customer communications, which reduces manual work and improves overall efficiency. It also lowers costs while delivering a more personalized experience for your customers.

Built for Large-Scale Operations

With a cloud-based system offering 99.99% uptime, Textellent is built to handle high message volumes. Its network guarantees fast delivery even during peak times, which is ideal if you have many locations or large customer bases.

Advanced Compliance Tools

Textellent takes compliance seriously by using AI-powered sentiment analysis to identify opt-out requests, even when customers don’t use standard terms like “STOP.”

If someone replies, “I don’t want these messages,” the system recognizes this as an opt-out request and handles it automatically. Therefore, your business stays compliant and protects your brand reputation.

Seamless Integration Options

This SMS service provider easily connects with CRMs, POS systems, and other business tools using APIs, Zapier apps, or native integrations.

You can sync text messages, appointments, and customer data in real-time without extra manual work. Textellent also provides tools like a Chrome extension for increased convenience.

Customer Journey Support

In addition to sending texts, Textellent supports the entire customer lifecycle. It nurtures leads that encourage prospects, schedule appointments, and send event-triggered follow-ups.

Robust Reporting and Monitoring

With built-in dashboards and business intelligence tools, Textellent lets you track how your campaigns perform. You can measure metrics like response rates, opt-outs, and conversions to refine your strategy over time.

Improved Messaging Capabilities

Textellent offers a media library with templates for SMS and MMS for sending professional messages. You can include images or videos to make your messages more engaging, which is great for sharing appointment details, product promotions, or service updates.

Textellent’s Pricing Plans

Every Textellent plan begins with a 14-day free trial, giving you full access to the platform with 25 SMS credits and one user seat included.

It’s a risk-free way to explore key features, test messaging workflows, and see how the platform fits into your business before making a commitment.

• The Essentials plan is a great starting point for smaller teams, offering 750 SMS credits and one user seat, perfect for basic outreach and small-scale campaigns.
• The Standard plan supports two users and includes 2,000 SMS credits, giving you more flexibility and reach as your business scales.
• Larger businesses with more complex needs can opt for the Premium Custom plan, which lets you tailor the number of users and SMS credits based on your volume and goals.

You can save 15% off all plans if you choose to pay annually.

Start saving on SMS costs today—try Textellent’s free trial or request a demo consultation today!

2. Twilio

Twilio offers a range of features that cater to businesses looking to implement scalable communication systems. Its capabilities include SMS and MMS messaging, global reach across 180+ countries, and integration-friendly APIs, which are particularly appealing to development teams.

Image Source: twilio.com

Twilio also provides two-way messaging and automation tools, allowing businesses to create personalized and interactive communication flows. These features make it suitable for companies with technical expertise to customize their messaging workflows.

However, Twilio’s reliance on developer-centric configurations can be a limitation for businesses that prefer an out-of-the-box solution.

Though its features provide flexibility, the setup and operational complexity may not be the best fit for those seeking a user-friendly platform. Additionally, assistance with compliance and 10DLC may not be available, as it is with Textellent.

Its pricing model, which follows a pay-as-you-go structure, can become costly as message volumes scale. Textellent is an enterprise-grade SMS service that offers flexible pricing tiers suitable for businesses of all sizes without unexpected expenses.

Pricing

Twilio’s pricing is $0.0079 per message for both incoming and outgoing texts. The platform operates on a pay-as-you-go model and provides discounts for higher message volumes.

3. EZ Texting

EZ Texting is a texting platform that offers features such as mass texting, contact management, and integration capabilities. Its user-friendly interface facilitates the creation and management of text-based campaigns.

Image Source: eztexting.com 

The process of importing contacts is simple, with support for multiple file types, including Excel sheets, and their customer support team is also helpful.

However, adding new contacts manually can take time, especially for businesses with frequent staff changes or updates. Uploading new contact lists can also sometimes cause issues, like duplicate entries or errors. Sending group texts can use up credits, which can make it more expensive over time.

Textellent provides better contact management and more affordable options for large-scale messaging.

Pricing

• The Launch plan starts at $25/month for up to 500 contacts
• The Boost plan starts at $75/month for 500 to 2,000 contacts
• The Scale plan begins at $125/month for 2,000 to 50,000 contacts
• The Enterprise plan starts at $3,000/month for businesses managing over 50,000 contacts

4. Podium

Podium provides businesses with tools for customer communication, including text messaging. It focuses on simple features like sending messages in bulk, collecting customer feedback, and integrating with common CRM systems.

Image Source: podium.com

However, some users report that the AI bot can sometimes provide inaccurate responses, and the payment processing fee may not suit cost-conscious businesses.

Also, the payment processing fee can be a problem for businesses with large transactions, as the costs can add up quickly. The fee ranges from 2.15% to 6% plus a fixed fee of $0.15–$0.30.

For a better option, Textellent offers advanced messaging tools and no extra payment fees, which makes it a smarter choice for businesses that need more flexibility and lower costs.

Pricing

Podium now offers custom pricing across all plans, giving businesses the flexibility to choose the features and tools that best fit their goals and operational needs.

• The Core plan includes essential messaging and review management tools, along with foundational AI features.
• The Pro plan offers more advanced automation and AI-powered tools designed to improve efficiency and accelerate lead conversion.
• The Signature Plan is fully customizable for businesses with more complex needs and is built to match your specific workflows, integrations, and communication strategy.

5. RingCentral

RingCentral is a communication platform that combines voice, text, and over 30 digital messaging channels into one system. It offers advanced tools, like AI-powered virtual agents and proactive outreach features, which help businesses engage with existing customers.

Image Source: ringcentral.com

However, setting it up can be tricky, and navigating the platform’s features may take time, especially for new users. 

Some users reported that switching between calls and texts isn’t as smooth as it could be, and occasional issues with integrations may require reinstalling apps or opening the web version.

If you need a simpler and more focused solution for texting, Textellent uses your existing phone number, supports rich MMS messaging, and provides tools for lead generation.

Pricing

• The Core plan is $30 per user/month and includes phone, video, and messaging for small businesses and solo entrepreneurs.
• The Advanced plan is $35 per user/month and adds customer service tools, automation, and multi-site management.
• The Ultra plan is $45 per user/month and includes the full product suite with storage and analytics.

Experience Effortless Enterprise SMS Marketing With Textellent!

When it comes to enterprise texting solutions, your business needs more than a basic messaging tool. You need a platform that boosts communication, delivers measurable results, and grows with your organization.

Textellent is purpose-built for enterprises that offer advanced features like automated campaigns, personalized messaging, and seamless integration with your existing systems.

What makes this enterprise text messaging platform stand out is that it addresses the complex needs of large organizations. Every message is guaranteed to be seen through advanced SMS segmentation. Its cloud-based infrastructure guarantees reliable message delivery, even during peak volumes.

Ready to see how Textellent can transform the way you communicate? Choose Textellent for a reliable, user-friendly texting solution that grows with your business.

Sign up for a free trial or request a demo consultation today!

FAQs About Enterprise SMS Solutions

What are enterprise messaging solutions?

Enterprise messaging solutions are platforms designed to help large organizations send SMS messages at scale for marketing, operations, and customer service. 

These tools support bulk SMS, personalized campaigns, SMS notifications, and automation while ensuring compliance and deliverability.

What is an SMS enterprise?

SMS enterprise refers to the use of SMS technology by large-scale businesses or organizations to deliver timely messages to customers, employees, or stakeholders.

It involves enterprise SMS marketing, automated alerts, transactional updates, and customer support messages. These solutions are built for scalability, security, and integration with existing systems such as CRMs and marketing platforms.

Do enterprises send text messages?

Yes, enterprises frequently send SMS messages for a variety of purposes, ranging from marketing campaigns and appointment reminders to billing alerts and internal communications.

Using enterprise SMS messaging, companies can send targeted and automated texts to thousands of recipients at once, ensuring a timely delivery of important information.

Is SMS marketing illegal in the USA?

SMS marketing is legal in the USA and regulated under laws such as the Telephone Consumer Protection Act (TCPA). Businesses must obtain explicit consent from recipients before sending marketing messages.

Even with enterprise SMS marketing or bulk SMS, companies must follow opt-in procedures, provide clear opt-out instructions, and honor privacy guidelines to stay compliant and avoid penalties.