SMS marketing is now a must-have for eCommerce. With almost every message opened and read within minutes, it’s unmatched for engaging customers directly. It’s quick, personal, and effective for promotions, updates, and feedback. 

In this article, let’s explore how a great SMS marketing solution can drive sales and build closer customer relationships.

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The Rise of SMS Marketing in Ecommerce

SMS marketing in ecommerce has skyrocketed as it allows the sending of promotional texts, updates, or alerts directly to customers’ mobile phones. Texts get an average open rate of 98%, and most people (90%) respond to them within 30 minutes.

According to a survey conducted in 2023, 86% of companies started using SMS to talk to their customers, which is 56% more than the year before​​. Because it’s working so well, 67% of these companies are also spending more money on SMS marketing​​.

Benefits of SMS Marketing for eCommerce

Immediate delivery and high engagement rates

SMS marketing delivers messages to customers’ phones and leads to almost immediate reads. This rapid engagement means customers are more likely to act on your messages.

Personalized communication and customer experience

Tailored texts make customers feel valued and seen and improve their overall experience with your brand. Personalization can increase loyalty and sales by making offers and messages more relevant.

Cost-effectiveness and high ROI

Sending SMS is cost-effective and requires less investment than other marketing channels. The high open and conversion rates of text message campaigns often result in a strong return on investment. This makes it a smart choice for budget-conscious businesses.

8 Features of an Effective eCommerce SMS Marketing Campaign

If you run an eCommerce business, imagine how much simpler it would be to send out personalized discounts or reminders with Textellent.

1. Engaging Customers Personally

Providing SMS-exclusive discounts, promotions, or early access to sales to incentivize subscribers to stay opted-in and engaged with your SMS marketing.

woman announcing promotions via sms animated picture

That’s the personal touch an SMS solution adds to your communications. Textellent lets you easily send messages that speak to your customers, turning every customer interaction into a personalized interaction.

2. Keeping Up the Conversation

Automatically welcoming new faces or thanking loyal and existing customers keeps them engaged. 

3. Simplifying Appointments

If your business relies on bookings, SMS messages make it easy for your customers to schedule, confirm, or reschedule appointments right from their phones. 

4. Timing and Frequency

Sending messages at the right time and maintaining an optimal frequency to avoid overwhelming the recipients. Analyzing customer data can help identify the best times for engagement, especially for transactional messages.

5. Integration with Multichannel Campaigns

Coordinating SMS marketing campaigns with other channels (email, social media, push notifications) to create a well-rounded customer experience. SMS can be a powerful tool to reinforce messages sent through other mediums.

6. Compliance with Regulations

Adhering to legal requirements and industry standards such as the TCPA (Telephone Consumer Protection Act) in the US and obtaining explicit consent from an SMS marketing list or existing customers before sending marketing text message campaigns, especially transactional messages to them.

7. Interactive and Engaging Content

Encouraging interaction through polls, surveys, or asking for feedback can enhance engagement and provide valuable insights. Incorporating multimedia content via MMS (Multimedia Messaging Service) can make messages more engaging.

8. Measurement and Optimization

Tracking SMS marketing metrics such as delivery rates, open rates, click-through rates, and conversion rates. Analyzing this data allows for continuous optimization of your SMS marketing strategies.

woman doing online shopping on her phone

5 Ways Textellent Can Enhance Your eCommerce SMS Marketing

Textellent offers a comprehensive suite of SMS marketing solutions designed to enhance the customer experience and drive sales for eCommerce businesses. Here’s a closer look at its features:

1. 1-to-1 Texting for Personalized Communication

This allows businesses to send individualized messages to SMS subscribers, a great way to engage customers. It’s perfect for answering queries, providing support, or offering personalized recommendations. Textellent also allows customers to respond directly to texts, and for the Textellent user to continue the conversation right in the same SMS thread.

2. Targeted Text Blasts to Reach Wider Audiences Effectively

Textellent enables the creation of targeted blasts to specific segments of your audience. This ensures that promotions, updates, or announcements are relevant to the recipients, increasing engagement and response rates.

These blasts can be customized with the recipient’s name, past purchase history, or details you customize through the use of tagging segmenting existing customers all in the Textellent app, giving you the ability to run hyper-personalized SMS marketing campaigns.

3. Automated Campaigns Tailored for eCommerce Needs

automated followup messages examples

Automated SMS drip campaigns can be set up for various customer lifecycle stages—welcome series, cart abandonment reminders, and loyalty rewards. This keeps customers engaged with minimal manual effort.

Set up triggers based on customer actions (like abandoning a cart) to automatically send timely and relevant messages, nudging customers toward making a purchase.

4. CRM Integration for Seamless Customer Data Management

Textellent synchronizes customer data by integrating directly with your CRM system, ensuring that all messages are informed by the latest customer insights.

This integration enables businesses to segment audiences more effectively and tailor messaging based on comprehensive customer profiles, improving the effectiveness of SMS marketing campaigns.

5. Full-Service Appointment Scheduling Capabilities

Customers can book or change confirmed appointments directly through SMS, making it a convenient option for services that require scheduling.

Send automated messages for appointment reminders, confirmations, and follow-ups to reduce no-shows and keep your schedule full.

How to Implement Textellent in Your eCommerce Strategy

Step 1: Sign Up and Setup

Sign up for an account. Choose a plan that suits your business size and needs.

Step 2: Integrate with Your eCommerce Platform

Follow the prompts to integrate your eCommerce platform with Textellent’s Chrome extension. Try Zapier actions if you need more automation. If you need to connect with your other systems and SMS tools in a more detailed way, APIs (Application Programming Interfaces) can help.

Ensure your customer data, including purchase history and contact information, is creating customer segments that are synchronized between your eCommerce platform and Textellent.

Step 3: Import and Segment Your Contact List

If you have an existing customer list, import it into Textellent. Ensure you have consent to send SMS messages to these contacts.

Use Textellent’s solutions to segment your audience based on criteria like purchase history, location, and preferences. This enables targeted messaging.

Step 4: Set Up Automated Campaigns

Determine what actions or events (e.g., cart abandonment, recent purchase) will trigger automated SMS messages. Write SMS templates for different triggers and personalize these messages to make them relevant and engaging.

Before going live, test your automated SMS campaigns to ensure they work as expected. Then, activate them.

Step 5: Launch Targeted Messages to SMS Subscribers

Decide on the goals of your text campaigns. These could be promotional text messages for a sale, announcing a new product, etc.

Write your message content, keeping it concise and actionable. Personalize the messages for different segments if possible. Schedule your text blasts for optimal times. Use Textellent’s analytics to find when your audience is most responsive.

Step 6: Monitor and Optimize

Consider asking your customers for feedback on your SMS communication to learn what works and doesn’t. 

Use the insights gathered from analytics and feedback to refine your SMS strategy. Test different messages, timings, and segments to optimize performance.

Tips on Crafting Compelling SMS Messages

Keep It Short and Sweet

SMS messages have a character limit, so make every word count. Get straight to the point while making the message engaging.

Use a Clear Call-to-Action (CTA)

Every message should have a purpose. Whether it’s encouraging a purchase, inviting you to an event, or prompting you to visit a website, your CTA should be clear and compelling.

Personalize Your Messages

Use the recipient’s name and tailor messages based on their preferences, purchase history, or behavior to make them feel valued and understood.

Offer Value

Your SMS marketing list should offer something valuable, such as exclusive discounts, early access to sales, or valuable information. This incentivizes SMS subscribers to stay engaged.

Guidelines on Frequency and Timing of SMS Blasts

Respect Your Audience’s Time

Avoid sending messages too early in the morning or late at night. Consider the time zones of your recipients.

Find the Sweet Spot for Frequency

Typically, sending one to four SMS messages per month is acceptable. However, this can vary based on your audience’s preferences and the nature of your messages.

Test and Learn

Experiment with different times and frequencies to see what yields the best engagement rates without causing opt-outs.

How to Segment Audiences for Personalized Messaging

Segment Based on Purchase History

Send relevant product recommendations or restock alerts based on past purchases.

Use Demographic Data

Age, location, and gender can help tailor your messages more effectively, ensuring they resonate with the specific segments of your audience.

Consider Behavioral Segmentation

Segment users based on their interaction with your messages, website, or app. For example, target cart abandoners with a special offer to complete their purchase.

Ask for Preferences

Allow subscribers to set their preferences for the type of content they wish to receive and how often they wish to receive it. This not only aids in segmentation but also enhances customer satisfaction.

Text Your Way to Higher Profits with Textellent

Boost your sales and connect with customers in a whole new way with Textellent’s text marketing solutions.

what you get with Textellent

Don’t miss out on the opportunity to boost your sales, improve customer loyalty, and streamline your marketing efforts. It’s simple, effective, and can make a big difference for your eCommerce business. Sign up for a free trial now and start seeing real results!

Which Solution Should You Choose?

eCommerce SMS marketing is essential in today’s mobile-first world. It’s personal and direct and gets your message across instantly. 

Textellent gives your eCommerce business a serious edge. Personalized messages, smart automation, easy CRM syncs, and appointment management solutions make it a powerhouse for boosting sales and building customer loyalty.

If you’re looking to amp up your eCommerce strategy, give Textellent a try. This SMS marketing platform is designed to make your SMS marketing strategies work harder and smarter, driving sales and connecting with customers like never before. 

FAQs About eCommerce SMS Marketing

How does SMS marketing compare to email marketing?

SMS marketing typically has higher open and engagement rates than email, but it’s best used with email for a comprehensive marketing strategy.

Is there an ideal length for an eCommerce SMS message?

If possible, keep messages under 160 characters to avoid splitting them into multiple parts. Conciseness ensures that your message is impactful and easily digestible.

What’s the best way to handle customer responses to SMS marketing messages?

Set up automated responses for common queries and ensure a customer service team member follows up promptly on specific questions or concerns. mobile devices