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Optimize Your Returnly Experience With an SMS integration

Integrate to automate return-related notifications, updates, and customer service, enhancing engagement across the return lifecycle.
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Making Returns Easier for Your Valued Customers

Textellent’s business texting platform integrates with Returnly to automate return notifications, reminders, and customer support through seamless SMS conversations.

Send Return Updates by Text

Keep your customers informed by sending Returnly return updates via text with Textellent, improving communication and reducing support inquiries.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Trigger Drip Campaigns from Returns

Trigger personalized text campaigns from your Returnly returns using Textellent, helping you drive repeat purchases and strengthen customer relationships after a return.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Returnly Integration

How are return status updates synced between Returnly and Textellent? −
Return status updates are synced between Returnly and Textellent through automated integration, allowing real-time SMS notifications to customers.
Can customers reply to Returnly texts sent through Textellent? +
Customers can't reply to Returnly texts sent through Textellent because Returnly's system does not support two-way messaging via Textellent.
Can Textellent automate follow-up texts after a Returnly return? +
Textellent can automate follow-up texts after a Returnly return if integrated, but direct Returnly integration is not natively supported.
Can Textellent segment return customers based on Returnly activity? +
Textellent cannot segment return customers specifically based on Returnly activity, as it does not integrate with Returnly data.

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