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Upgrade Your Customer Support With an SMS integration and Zendesk Web Widget.

Zendesk Web Widget integration enables customer support to offer automated messaging, real-time engagement, and personalized communication.
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Making Zendesk Web Widget Work Better for You

With Textellent, you can instantly text customers from Zendesk’s Web Widget, automate follow-ups, and manage all SMS conversations in one shared inbox.

Capture Leads via SMS

Capture leads from your Zendesk Web Widget by allowing visitors to text you. Textellent helps you engage prospects and grow your contact list through SMS conversations.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Send Appointment Reminders via Widget

Send appointment reminders to customers directly from your Zendesk Web Widget, using Textellent to reduce no-shows and keep clients informed through SMS.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Zendesk Web Widget Integration

How do widget SMS replies appear in Textellent's shared inbox? −
Widget SMS replies sent through the Zendesk Web Widget appear instantly in Textellent's shared inbox, organized alongside all other customer conversations.
Can I trigger Textellent automations from Zendesk Web Widget? +
You can't directly trigger Textellent automations from the Zendesk Web Widget without using an integration or third-party connector.
Can I sync customer tags between Zendesk Web Widget and Textellent? +
Zendesk Web Widget does not natively sync customer tags with Textellent, so tags will not automatically transfer between the two platforms.
Can I view Textellent message history inside Zendesk Web Widget? +
You cannot view Textellent message history directly inside the Zendesk Web Widget. Message history is managed within Textellent’s own platform.

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