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Upgrade Your Service With ManageEngine ServiceDesk Plus Textellent

Textellent integration automates service updates, reminders, and two-way customer communication across ManageEngine ServiceDesk Plus workflows, boosting efficiency.
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Ways We Support Your ServiceDesk Plus Experience

Textellent brings business texting, automation, and shared inbox features to ServiceDesk Plus, streamlining customer engagement and boosting response rates.

Send Ticket Updates via SMS

Send ticket updates from your ManageEngine ServiceDesk Plus directly to users’ phones with Textellent, keeping everyone informed and improving response times.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Automate Appointment Reminders

Automate appointment reminders by sending timely text notifications from your ManageEngine ServiceDesk Plus through Textellent, reducing missed appointments and improving user engagement.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About ManageEngine ServiceDesk Plus Integration

How can I sync ticket status changes with Textellent messages? −
Sync ticket status changes in ManageEngine ServiceDesk Plus with Textellent by integrating both platforms using available APIs or automation tools.
Can I trigger Textellent drip campaigns from ServiceDesk Plus? +
ServiceDesk Plus does not offer a built-in integration to directly trigger Textellent drip campaigns from within its platform.
Can I log Textellent SMS replies in ServiceDesk Plus? +
Textellent SMS replies are not automatically logged in ServiceDesk Plus unless a custom integration is developed to connect both platforms.
Can I segment ServiceDesk Plus contacts for targeted Textellent messages? +
ServiceDesk Plus does not natively support segmenting contacts for targeted Textellent messages without custom integration or third-party tools.

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