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Accelerate Your Gorgias Support With an SMS integration

This integration empowers Gorgias users to manage, automate, and personalize customer text conversations, streamlining support workflows across teams.
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Ways We Support Your Gorgias Experience

Easily manage customer SMS conversations, automate reminders, and boost engagement by integrating Textellent’s business texting platform directly with Gorgias.

Send SMS Campaigns From Gorgias Tickets

Send SMS campaigns directly from your existing Gorgias tickets, allowing you to reach customers and drive engagement without leaving your support workflow using Textellent.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Automate Lead Follow-Ups

Automate lead follow-ups by using Textellent to send timely SMS messages based on your Gorgias tickets, helping you nurture prospects and boost conversions.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Gorgias Integration

Can I track SMS campaign analytics from Gorgias using Textellent? −
You can't directly track SMS campaign analytics from Gorgias using Textellent, as they are separate platforms without native integration.
Can I reply to Textellent SMS directly from Gorgias? +
You cannot reply to Textellent SMS directly from Gorgias. Textellent messages must be managed within the Textellent platform or its integrations.
Can I sync customer tags between Gorgias and Textellent? +
Gorgias does not offer a native integration to sync customer tags directly with Textellent, so syncing tags is not supported.
Can I trigger Textellent drip campaigns from Gorgias ticket actions? +
You can't directly trigger Textellent drip campaigns from Gorgias ticket actions without using an integration or automation tool.

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