Skip to main content

Streamline Your Help Scout Customer Communication With Textellent

Integrate Textellent to manage customer text conversations, automate responses, and centralize communication within Help Scout.
Start your free trial
Get a Demo

Ways We Support Your Help Scout Experience

Textellent brings business texting, automation, and shared inbox features to Help Scout so teams can manage SMS conversations and campaigns seamlessly.

Send SMS Updates from Conversations

Send SMS updates to your customers directly from your Help Scout conversations. Textellent helps you keep customers informed and engaged using your existing support workflow.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Automate Appointment Reminders

Automate appointment reminders by sending timely SMS notifications to your customers using information from your Help Scout account, reducing missed appointments and saving staff time.

From our Blog

Latest Insights

View All Articles
Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

Learn more

Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

Learn more

Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

Learn more

Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

Learn more

AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

Learn more

Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

Learn more

Get Started with Business Texting

Get a Demo
Start Free Trial

FAQs About Help Scout Integration

How do Textellent SMS replies appear in Help Scout conversations? −
Textellent SMS replies appear in Help Scout conversations as threaded messages, keeping all customer texts and responses in one place.
Can I trigger Textellent drip campaigns from Help Scout actions? +
You can't directly trigger Textellent drip campaigns from Help Scout actions without using an integration or automation tool like Zapier.
Can I sync Textellent message history with Help Scout contacts? +
Textellent does not offer a direct sync of message history with Help Scout contacts. Integration between the two platforms is not supported.
Can I assign Textellent SMS tasks to Help Scout team members? +
You can't directly assign Textellent SMS tasks to Help Scout team members, as the platforms do not have native task integration.

Want more conversions from text?

Enter your email, and we'll send tips, templates, and examples you can use immediately.