What can customer support teams do with SMS?
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You can confirm support tickets, provide updates, send troubleshooting links, request feedback, and follow up after issues are resolved. SMS helps reduce wait times and keeps customers informed.
How quickly do customers respond to texts?
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Most texts are read within minutes, making SMS an effective way to confirm requests and deliver time-sensitive updates.
Can we use our existing support number?
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Yes. You can text-enable your existing support line so customers can call or text the same number. Messages can be routed to the right agent or department automatically.
How do after-hours auto-replies work?
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When customers text after hours, auto-replies confirm receipt, request issue details, and inform them when to expect follow-up.
Can we segment messages and track results?
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Yes. Segment by issue type, customer profile, or product. Track responses, resolution speed, and survey results to measure support effectiveness.
Does this integrate with CRM or help desk tools?
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Textellent integrates with CRMs, ticketing systems, and help desk platforms so records, tickets, and communications stay in sync.
What about compliance and opt-in or opt-out?
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Customers opt in through forms, keywords, or service requests. Each SMS contains opt-out instructions, and STOP and HELP requests are processed automatically to maintain compliance.
Can we try Textellent for free?
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Can we try Textellent for free?
