What can law firms do with SMS?
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You can confirm consultations, send reminders, notify clients of case updates, request documents, follow up on payments, and answer simple questions quickly. SMS helps firms maintain stronger client relationships and reduce missed deadlines.
How quickly do clients respond to texts?
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Texts are usually read within minutes, making SMS the fastest way to ensure clients see critical information like court dates, payment reminders, or document requests.
Can we use our existing office number?
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Yes. You can text-enable your firm’s main number so clients can call or text the same line. Messages can be routed to the right attorney or assistant automatically.
How do after-hours auto-replies work?
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When your office is closed, an auto-reply confirms receipt of the message. It can collect client details such as matter type and preferred follow-up time, and inform the client when to expect a response.
Can we segment messages and track results?
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Yes. Segment by practice area, case type, or stage in the process. Track responses, confirmations, and outcomes to measure the effectiveness of campaigns and client communications.
Does this integrate with our CRM or case management system?
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Textellent integrates with CRMs and legal case management platforms, syncing contacts, matters, and conversation history into one system of record.
What about compliance and opt-in or opt-out?
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Clients opt in through forms, keywords, or QR codes. Each message contains opt-out instructions, and STOP and HELP commands are processed automatically to support compliance.
Can we try Textellent for free?
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Yes. Law firms can start with a 14-day free trial to test SMS reminders, updates, and client communication flows before upgrading.
