For Small Business

Business Text Messaging for Small Business

Transform your customer communications with professional business texting that automates scheduling, reminders, follow-ups, and customer service, so you can focus on growing your business.

Easy appointment scheduling
Automated reminders
Review generation
Professional using smartphone for business text messaging
98%
Open Rate
5 min
Avg Response
Award-winning business texting platform
Top-rated across Capterra, GetApp, Slashdot & more
★★★★★ 4.8/5
SourceForge Leader Winter 2026
Slashdot Spring 2025
SourceForge Fall 2025
GetApp
Capterra 2024
Software Advice 2024

TEXTING BRINGS VALUE TO THE CUSTOMER JOURNEY FOR BUSINESSES OF ALL SIZES

In small businesses, where every employee wears many hats, a lot of routine communications such as appointment scheduling, reminders, follow-up, and ongoing “touches” can fall through the cracks. Textellent’s business texting functions are like having an additional employee on the job, so you and your team can stay focused on revenue-generating activities.

Core Features

Complete Business Texting Solutions

Everything you need to automate customer communications and grow your small business

Marketing and Sales

New Approaches to Marketing & Sales

  • Text-enable your local business lines
  • Use keywords for easy lead-generation
  • Template library simplifies SMS marketing campaigns
Scheduling and Reminders

Simplified Scheduling, Reminders & Follow-up

  • Branded calendars accommodate multiple staff/services
  • Easily synch with personal calendars
  • Automate confirmations, reminders & post-service messages
Reviews and Repeat Business

Gaining Reviews & Repeat Business

  • Automate review requests
  • Automate “thank-you” texts & referral-request campaigns
  • Create “drip” campaigns to drive repeat business
Customer Service

More Effective Customer Service & Operations

  • Auto-responders cover after-hours and peak periods
  • 1:1 text support and follow-up
  • Mail merge & signatures available for all messages

Why Your Customers Prefer Texting

73%

of consumers wish more businesses texted them.

58%

of consumers have tried to reply back to a missed call via text.

74%

of consumers said they prefer to talk to a real person rather than a chatbot.

Special Capabilities

Built for Small Business Success

Speed-to-lead campaigns and advanced features designed specifically for small and medium businesses

Text-enable business phone

Text-Enable Your Primary Business Line

Our business-texting service lets you text-enable your business phone number (and add one-click texting to your website), opening up an easy, direct, and personal portal between you and your customers and prospects.

Keep existing number Website integration Instant setup
Lead generation campaigns

Increase Leads with New Texting Tactics

Using tailored customer engagement solutions and text keywords, add messages like “Text ‘Windows’ now for 10% off your first purchase” to any advertising or lead-generating campaign (TV, radio, postcards, web forms, vehicle signage, etc.) to keep the phones buzzing and the business booking.

Send a “Speed-to-Lead” text response automatically to incoming text-based leads to drive immediate engagement.

Instant response Custom keywords Multi-channel capture
Campaign management dashboard

Super-Simple Marketing Campaign Creation

Use our text-messaging platform to add tags to contacts allowing you to segment customers by past buying patterns, stated preferences, language spoken, and more. Use tailored text campaigns to generate revenue with ease.

Smart segmentation Template library Drag-and-drop
Customer service texting

Streamline Customer Service

Phone and email are often inefficient and unsatisfying ways for customers to receive updates or get questions answered. Texting lets you communicate more quickly, directly, and personally.

Use it to let customers know their order is ready to be picked up, the service on their car is complete, or send them a post-service survey.

Order notifications Survey automation 2-way messaging

Mobile App Keeps You in Touch When “Mobile”

When you’re on the move or away from the office, the Textellent mobile app will keep you up with all customer/employee communications.

Use our flexible auto-responders after hours and during busy periods to let customers know when to expect a return response.

iOS & Android Auto-responders Push notifications

See Textellent in Action

Watch how easy it is to transform your business communications

A SMALL BUSINESS STORY

A plumbing company that text-enables their main business line, and advertises that on their trucks, gives prospects an easy way to connect with questions, and get estimates. The company can also add prospects to text lists for ongoing promotions, discounts, and future service reminders.

We understand that customer communication is vital for success, especially if you just started a business. Our experts will provide you with tailored texting tools and solutions to grow your company quickly and consistently. Get in touch with our specialists today and learn how an automated texting service can streamline the way you interact with your customers.

Award-winning business texting platform
Top-rated across Capterra, GetApp, Slashdot & more
★★★★★ 4.8/5
SourceForge Leader Winter 2026
Slashdot Spring 2025
SourceForge Fall 2025
GetApp
Capterra 2024
Software Advice 2024
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Latest Insights

Get Started Today

Start Texting Today

Take advantage of the best texting service for any size business – before your competition does!

Easy setup in minutes
No long-term contracts
Free consultation included
📱
98%
Text open rate
5 min
Average response time
🏆
4.8/5
Customer rating
Easy setup in minutes
No long-term contracts
Free consultation included