Business Text Messaging for
Small Business

73%

of consumers wish more businesses texted them.

58%

of consumers have tried to reply back to a missed call via text.

74%

of consumers said they prefer to talk to a real person rather than a chatbot.

Super-Simple Marketing Campaign Creation

Use our text-messaging platform to add tags to contacts allowing you to segment customers by past buying patterns, stated preferences, language spoken, and more. Use tailored text campaigns to generate revenue with ease.

Streamline Customer Service

Phone and email are often inefficient and unsatisfying ways for customers to receive updates or get questions answered. Texting lets you communicate more quickly, directly, and personally. Use it to let customers know their order is ready to be picked up, the service on their car is complete, or send them a post-service survey.

Mobile App Keeps You in Touch When “Mobile”

When you’re on the move or away from the office, the Textellent mobile app will keep you up with all customer/employee communications. Use our flexible auto-responders after hours and during busy periods to let customers know when to expect a return response.

Easy Appointment-Scheduling & Reminders

Use our appointment scheduler to book customer appointments or let them self-book appointments using this brand-able, full-featured scheduling application (or we’ll link to yours). The Textellent scheduler supports different types of services and multiple staff members and syncs with their personal calendars.

Automate both pre-appointment reminders to reduce no-shows, and post-appointment thanks to foster goodwill and loyalty. Links to all personal calendars as well.

Create a Review-Generating Machine

Get reviews the easy way, by automating the sending of review requests once service is completed, include a link to the review portal and images of “5 stars” to encourage stronger reviews. See a 300-400% increase in reviews using automated text-based requests.

Technicians can Send Review Requests from Mobile App

Just finished a project, and you or your staff are still on site? Use our text-messaging platform to send a text-based review request straight from the mobile app with one tap. One best practice is to ask your client on the spot for a review and let them know you’re sending it right away, and you boost the likelihood of a quick response and a strong review.

Make Employee Follow-up Happen

Set our system to tag employees, using text, to follow up with specific prospects (to keep them moving along the sales cycle), or challenging customers (to address issues, questions, etc.)

“No-Coding” Integration Options Available

Textellent, one of the best text marketing platforms, was designed to work with and complement your existing systems, eliminating the need for costly coding to make integrations work. Whether you’re integrating with a CRM, POS, or other back-end systems, we offer a super-simple Chrome extension, or easy-to-implement Zapier and native integration options.