Marketing budgets almost always get slashed during economic downturns so we feel your pain. In times like these it becomes even more important to maintain your current customer base and further develop their loyalty so let’s talk client retention. How has your client retention been from year to year? Whatever [...]
- August 17, 2020
- Textellent
- Customer Service, Marketing
We’ve heard over and over that loyalty is critical for (small) businesses to sustain. But what does customer loyalty mean? How does customer loyalty really help businesses? How can a business build customer loyalty? How can a business texting service help you build customer loyalty? Keep reading to find out. [...]
- July 22, 2020
- Textellent
- Marketing, Sales
Any growing business is always looking for more ways to attract new customers and engage existing ones. With the growth in business texting services, texting can provide a new channel for getting customers to “opt-in” in order to receive information about your new products, services, sales events and more. You [...]
- July 7, 2020
- Textellent
- Customer Service, Sales
Booking and setting up appointments can be challenging. If it’s not done right, you could end up making multiple phone calls determining the appointment details, sending multiple reminders about the appointment timings and prerequisites, and investing a lot of time
- June 30, 2020
- Textellent
- Best Practices, Customer Service, Marketing, Sales
When used wisely, text messaging platforms increase customer engagement in new ways.
Did you know that 98% of text messages are delivered and read within 3 minutes of receipt?
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