Customer surveys are one of the most effective ways for you to understand your customers - their likes, concerns, and expectations. When you use texting to conduct these surveys, it helps you identify problems for existing customers before they get out of hand, allowing you to get good reviews and [...]
Today, before deciding to purchase a product, people look at the product options, prices and reviews across many platforms. We know that many consumers will only take action only after reading a positive review. That’s because, these days, there are many options and websites available for purchasing every single service [...]
Marketing budgets almost always get slashed during economic downturns so we feel your pain. In times like these it becomes even more important to maintain your current customer base and further develop their loyalty so let’s talk client retention. How has your client retention been from year to year? Whatever [...]
Any growing business is always looking for more ways to attract new customers and engage existing ones. With the growth in business texting services, texting can provide a new channel for getting customers to “opt-in” in order to receive information about your new products, services, sales events and more. You [...]
A compassionate and responsive communication strategy is a key aspect of building loyalty to a brand. These days the brand outreach has to be more focused and customized to grab and hold the attention of tech-savvy customers.