Transform customer survey software into a seamless SMS workflow with Textellent. Post-visit texts gather feedback in minutes, then intelligent auto-replies and routing in a shared inbox coordinate service recovery, reviews, and referrals without manual chasing.
Integrations trigger surveys after appointments, deliveries, or support tickets, helping teams streamline follow-ups and focus on high-value work. Faster response loops boost engagement, reduce churn, and surface upsell signals that drive revenue.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Get feedback faster with customer survey software that sends a quick SMS right after a visit or delivery. Textellent keeps questions short, replies simple, and follow-ups automatic, so opinions arrive while the experience is still fresh.
People receive a clear text, tap to rate in seconds, and get timely reminders if they miss it. Updates confirm that feedback was received, while personalized messages based on location or service type make interactions feel more relevant and respectful.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
