Skip to main content

SMS Marketing for Satisfaction Surveys

Use two-way SMS to send quick surveys, collect feedback, and improve customer experiences with automated follow-ups.
Start your free trial
Get a Demo

Built for Satisfaction Surveys

  • Send survey links or simple rating requests directly from your business number

  • Automate post-service or post-purchase survey campaigns with follow-up thank-you messages

  • Segment by customer type, service completed, or purchase history to target feedback requests

  • Connect CRM or support platforms so survey responses and customer records stay aligned

Launch SMS That Customers Actually Read

Feedback is most valuable when it’s timely. SMS ensures surveys are delivered instantly, resulting in higher response rates and more accurate insights.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

SMS surveys achieve higher participation than email or phone surveys

From our Blog

Latest Insights

View All Articles
Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

Learn more

Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

Learn more

Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

Learn more

Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

Learn more

AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

Learn more

Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

Learn more

Turn Texts Into Valuable Feedback and Stronger Customer Relationships

Get a Demo
Start Free Trial

FAQs About SMS Marketing for Satisfaction Surveys

How can SMS help with satisfaction surveys? −
You can send quick feedback requests, links to surveys, or simple rating prompts that customers can complete in seconds.
How quickly do customers respond to SMS surveys? +
Most texts are read within minutes, which increases participation rates compared to slower channels like email.
Can we use our existing business number? +
Yes. You can text-enable your current number so surveys come from a trusted sender customers already know.
How do after-hours auto-replies work? +
Auto-replies confirm receipt of survey submissions after hours and thank customers for their feedback automatically.
Can we segment surveys and track results? +
Yes. Segment surveys by service type, location, or customer profile. Track responses, ratings, and satisfaction scores in real time.
Does this integrate with CRM or support systems? +
Textellent integrates with CRMs, POS, and support platforms so survey data, customer records, and communication remain in sync.
What about compliance and opt-in or opt-out? +
Customers opt in during purchases, sign-ups, or service requests. Each SMS includes opt-out instructions, and STOP and HELP requests are handled automatically for compliance.
Can we try Textellent for free? +
Yes. Businesses can start with a 14-day free trial to test satisfaction survey campaigns and workflows before upgrading.

Want more conversions from text?

Enter your email, and we'll send tips, templates, and examples you can use immediately.