What can hotels do with SMS?
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You can confirm reservations, send reminders, promote amenities, notify guests of upgrades, request reviews, and share loyalty program offers. SMS improves guest experience and drives more bookings.
How quickly do guests respond to texts?
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Most texts are read within minutes, making SMS perfect for time-sensitive updates like check-in info, special promotions, or event reminders.
Can we use our existing hotel number?
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Yes. You can text-enable your hotel’s main line so guests can call or text the same number. Messages can be routed to the front desk, concierge, or reservations team automatically.
How do after-hours auto-replies work?
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When messages arrive after hours, an auto-reply confirms receipt, requests details like reservation number or request type, and informs the guest when they will receive a response.
Can we segment messages and track results?
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Yes. Segment by loyalty tier, booking channel, or stay history. Track redemptions, upgrades, and reviews to measure ROI.
Does this integrate with PMS or booking systems?
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Textellent integrates with PMS, CRMs, and booking platforms, syncing guest records, reservations, and communication history seamlessly.
What about compliance and opt-in or opt-out?
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Guests opt in via bookings, loyalty programs, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically to stay compliant.
Can we try Textellent for free?
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Yes. Hotels can start with a 14-day free trial to test SMS reminders, promotions, and guest workflows before upgrading.
