Customer surveys are one of the most effective ways for you to understand your customers - their likes, concerns, and expectations. When you use texting to conduct these surveys, it helps you identify problems for existing customers before they get out of hand, allowing you to get good reviews and [...]
- September 21, 2020
- Textellent
- Customer Service, Marketing
Today, before deciding to purchase a product, people look at the product options, prices and reviews across many platforms. We know that many consumers will only take action only after reading a positive review. That’s because, these days, there are many options and websites available for purchasing every single service [...]
- June 3, 2020
- Textellent
- Best Practices, Customer Service, Marketing
A compassionate and responsive communication strategy is a key aspect of building loyalty to a brand. These days the brand outreach has to be more focused and customized to grab and hold the attention of tech-savvy customers.
- June 14, 2019
- Textellent
- Best Practices, Marketing
IRVING, Texas, July 25, 2019 /PRNewswire/ — Textellent, a leading SMS texting platform for customer service and marketing, announced it has been awarded a patent for their innovation that includes new TCPA compliance capability leveraging artificial intelligence.
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