Review request automation is a feature that sends review invitations to customers automatically after certain events, such as a purchase or completed appointment.
It operates within SMS communication by generating and sending prewritten text messages that contain a review link, timing them based on triggers you define.
The system depends on customer contact details, event data, and basic rules like delays or specific conditions that decide who receives a message and when.
It pulls this information from your CRM, booking tool, or order system, then formats a consistent, compliant SMS for each recipient.
This automation affects the final message by making it timely, relevant, and consistent without extra manual work.
It also helps customers experience a smooth, predictable flow from service completion to review, which supports higher response and satisfaction.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Review request automation works best when the triggers and timing match real customer touchpoints rather than internal schedules.
Connecting it directly to completed orders, resolved support tickets, or finished visits helps messages feel natural and expected.
Clarity in the text is critical, so keep each SMS short, focused on the review request, and free of jargon that might confuse recipients.
A calm, appreciative tone tends to feel professional, especially when you briefly reference what the customer just experienced instead of using hard-selling language.
Data accuracy underpins everything, so make sure phone numbers, names, and event records in your CRM are correct before messages start sending.
Testing a handful of sample journeys from trigger to delivery helps confirm that links work, timing feels appropriate, and wording still sounds human.
Common mistakes include sending too many reminders, using aggressive phrasing, or ignoring opt-out preferences, all of which can damage trust.
Maintaining simple templates, consistent branding, and clear ownership for monitoring failures keeps review workflows reliable over time.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
