Modernize feedback collection software with Textellent by capturing post visit surveys, NPS check ins, and service recovery signals through automated two way SMS. Triggers from your CRM or booking tool send links, route replies to a shared inbox, and schedule reminders.
This streamlines follow ups, cuts manual calling, and helps teams spot churn risk faster, lift response rates, and turn insights into higher retention and repeat revenue.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Cut response time with feedback collection software that sends SMS survey links right after a visit and keeps the thread in one place. Automated follow-ups and scheduled reminders make feedback easy to give, even on a busy day.
End users get quick texts with short links, clear next steps, and timely updates if follow-up is needed. Personalization fields keep messages relevant, while two-way replies make communication simple and convenient for a better overall experience.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
