Texting Service for Small Businesses
Textellent provides professional texting services that give small businesses a new channel to better serve, communicate and sell to their customers and prospects. Whether you use texting to enhance your customer service experience, generate sales or help attract new prospects to receive your upcoming promotions, Textellent can deliver results. Customers increasingly want to be able to text with businesses so making it easy for them to work with you in that manner can set your business apart and give you a competitive advantage.
The Textellent Solution Advantages
- Textellent can text-enable your existing landline since many customers prefer to text rather than call or email your business
- Take your customer experience to a new level – notify them of status, pick-up times, order details, confirm appointments and reservations etc.
- Build up your text marketing list with special offers to encourage customers and prospects to opt-in to receive messages from you
- Build customer loyalty and engagement with interesting content
- With robust scheduling option, invite customers to book time with your business or staff and receive automated reminders
- Integrate Textellent with your CRM system or back office system to trigger text messages based on customer activities or events
- Textellent offers a CRM “lite” as an option to help you maintain customer history
Textellent can help you elevate your service and generate new sales. See how your business can benefit.
How Texting Can Benefit Your Small Business
75 %
Percentage of consumers want to text businesses
98 %
Percentage of texts are read immediately
1 %
Less than 1% considered spam
Customer Service
Create better customer service and loyalty with automated texting to support customers throughout the customer journey for order status, delivery info, appointment reminders, satisfaction surveys, re-orders, etc
Sales & Marketing
Generate new leads and nurture them with keywords that encourage customers to opt-in to receive special offers via text drip campaigns about upcoming sales, promotions, new products and services
Reviews
& Referrals
Using automated texting campaigns to generate new reviews and referrals. Using AI detect customer satisfaction issues before they go viral
Appointment Scheduling
& Reminders
Let customers select their own convenient appointment or reservation. Robust scheduling capability allows you to synchronize with your business calendar and automate reminders to eliminate no-shows
WHAT DO OUR CLIENTS SAY?
Lisa Tennant
Tennant Lawn CareSending friendly payment reminders with text campaigns got my clients to pay right away vs. emails that got ignored. Really helps cash flows!
Tiffany Franklin
Valley Ranch TaekondoTexting has really improved how we service our customers and manage our classes. It allows us to be more responsive to customers questions, concerns while promoting our programs. In the end it is all about keeping our customers happy.
Liliana Ramos
Imagen Medispa & Beauty SalonAfter we texted this month's spa promotion to our clients we saw a 30% increase in revenue - we are thrilled! We are so excited to be using the Textellent service.
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