Capabilities
Customer Acquisition
Keywords with Shortcode Option
Use our simple shortcode – 87000 – with your memorable keywords so Prospects can text you for your offers
Opt-Ins Receive Local Responses
Don’t answer OPT-INS with a short code response – Instead respond from the local business line for better personalization & engagement, automatically!
“Text-Us-Now” Support on Website
Many customers prefer to text businesses so text-enable your phone line and website with this widget to easily attract & better serve customers
Sophisticated Drip Campaigns
Automatically put OPT-IN leads on a nurturing drip campaign to generate sales until they are ready to do business with you
TCPA Compliance with AI
Use patented artificial intelligence technology to automatically flag customer conversations likely to cause compliance issues
Appointment & Reservations Scheduling
Offer appointment links to make it easy for prospects/clients to set up consultations or reservations to further enable the seling process
Customer Service & Support
Text-Enabling of Local Phones
Text-Enable existing, local landlines, VOIP & Toll-Free numbers easily so customers receive your messages from a familiar number
One to Many & 1:1 Communication
Promote 2-WAY text conversations and group messaging to better serve and engage customers – stores history for reference.
Unlimited Customer Tags
Tags allow list segmentation to target customers & prospects with personalised, timely & relevant information
Full Appointment Scheduling
Rich, self-service appointment scheduling capability synchronized with local calendars allowing clients to book their own appointments with auto-reminders
Event-Triggered Campaigns
Integrations with CRM or back-end systems ensure that customers get targeted messages based on their specific customer journey
Customer Surveys, Reviews & Referrals
Send personalized texts for satisfaction surveys, requests for reviews & referrals
Marketing Programs
Customizable Templates/Campaigns
Create your own branded campaign templates and frequently used messages that can be modified by local stores/locations
Customizable Rich Media Library
Create branded media for messages to generate more attention to campaigns — Photos, Links, Flyers, Coupons, Animations, Emojis
Campaign Management & KPIS
Daily, Weekly, Monthly reposts reviewing campaign execution & performance to determine what works best
Auto-Improving Lists
Faulty numbers & landlines automatically detected and reported for on-going list improvement. Alternate numbers used automatically, if provided
Text Blasts & Recurring Campaigns
Schedule messages in advance as A one-time blast or recurring messages for schedules, notices, policy updates and more
Promotions/Reminders/Alerts
Send alerts & reminders for flash sales, events, updates, renewals, tasks for groups
System-Wide Benefits
Personalized Campaigns
Customer data and web forms provide dynamic fields to personalize customer messages from staff for better engagement. A multi-location organization can delegate customization to each location
Unlimited 1-To-1 Messages
All ONE-TO-ONE messaging, incoming and outgoing are free of charge with Textellent account
Texting On-The-Go With Privacy (No Phone App Needed)
Patented technology allows text responses from private cell phones without ever revealing private number
CRM + Back Office Integrations
With the integration, texts are auto-triggered based on customer events – order confirms, delivery info, appointment reminders and more—white labeling available
Local & System-Wide Business Intelligence Reporting
Extensive BI dashboards to monitor system-wide and local campaign status & results enabling HQ to more effectively support field operations
Scaleable Architecture
Built from the outset to serve large organizations, high volumes of personalized messages can be sent securely and reliably
Textellent Messenger (Chrome Extension)
Utilize texting applications & messages history from within CRM, back-office or any web applications where mobile numbers are available