Capabilities

Name: Textellent
Price range: $$

Working with your CRM or other back-end sources of customer information, Textellent can intelligently target groups of customers with relevant messages based on their interests, purchase history, the timing of last visits with you, scheduled appointments, their birthdays, their payment dates etc.

With our unique calendar integration, empower customers to set appointments that are mutually convenient and receive automatic reminders. Later, use post-appointment drip campaigns to increase repeat visits, get referrals and reviews to maximize lifetime customer value. Our reports help you determine what is working so you can optimize your efforts further.

Let us help you determine the best ways to reach out to your customers using customized templates and pre-scheduled messages and more.

2-way Conversations w/ History

Promote conversations and keep entire history for reference. More efficient than phone calls

Text-Enable Your Local Phones

We text-enable your existing landline/VOIP/toll-free numbers to allow campaign messages to come from a familiar number

Rich Media Texting

Jazz up your messages with images, links, photos, videos, flyers, coupons etc.

Mobile Referral & Review Campaigns

Send referral and review text requests automatically based on key client triggers

Mobile Texting w/o revealing Cell #s

Respond to texts from your mobile phone without revealing your own personal number and without installing one more mobile app using our patented technology

Calendar Scheduling & Reminders

Synchronize calendars allowing clients to book their own appointments that are mutually convenient with auto-reminders.

CRM-Triggered Campaigns

Automate texting campaigns based on tags and triggers associated with the customer journey to ensure relevance

TCPA Compliance w/ AI

Use machine learning and Artificial Intelligence to automatically detect customers and conversations likely to cause compliance issues

Campaign KPIs & Reports

Daily, weekly, monthly reports on campaign execution & performance and to determine what works and what to improve

Keywords w/ Short Code Opt-in

Encourage prospects to “Text ‘your brand’ to 87000” to receive promotions, offers, news etc. Then nurture the new leads with on-going drip text messages.

Opt-ins Receive Local Response

Don’t answer opt-ins with an impersonal short code respond! Instead respond from your local store/office to ensuring better engagement and two way messaging- unique from Textellent

Sophisticated Drip Campaigns

Automatically send leads periodic messages via nurturing drip campaigns based on opt-in date to increase engagement and generate sales.

Recurring Campaigns/Notifications

Schedule your messages in advance as a one-time blast or a recurring message for payment reminders, schedules, etc.

Promotions/Reminders/Alerts

Set reminders for upcoming promotions, appointments, flash sales, payment dates, tasks for groups or individuals

Customizable Templates/Media Library

Use pre-defined messages or create your own unlimited, branded messages and media

Auto-Improving Lists

Faulty numbers, landlines automatically detected and reported back for on-going list quality improvement

Intelligent Customer Tags

Tags allow list segmentation to target customers & prospects with relevant campaigns

Scalable Architecture

Built from the outset to serve large organizations, high volumes of personalized messages can be sent with a feeling of being sent one-to-one