SMS Marketing for Reservation Confirmations

Use two-way SMS to confirm reservations instantly, reduce no-shows, and improve customer confidence with automated confirmation messages.

Built for Reservation Confirmations

  • Send instant confirmations for dining, hotels, events, or services directly from your business number

  • Automate reminders, cancellation options, and thank-you messages to keep customers engaged

  • Segment by reservation type, customer profile, or location to personalize messages

  • Connect CRM, POS, or scheduling systems so reservations, records, and communications stay in sync

Launch SMS That Customers Actually Read

Customers want peace of mind that their reservations are secure. SMS provides instant confirmations and timely reminders, helping reduce no-shows and improve satisfaction.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

70%

of customers prefer reservation updates by text

Everything You Need to Scale SMS

Campaigns and Keywords

Grow opt-in lists through booking forms, checkouts, or loyalty programs. Send confirmations, updates, and promotions while tracking responses with unique codes.

Reminders and After-Hours Auto-Replies

Send reminders before reservation times and allow easy reschedules. After-hours auto-replies confirm new bookings, collect details, and let customers know when staff will follow up.

Mobile App, Reporting, and Integrations

Staff never miss a reservation message with the mobile app. Track confirmations, cancellations, and rebookings, and sync seamlessly with your CRM or scheduling system.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Confirmed Reservations and Happier Customers

FAQs About SMS Marketing for Reservation Confirmations

How can SMS be used for reservation confirmations?
You can confirm dining, hotel, event, or service reservations, send reminders, provide cancellation options, and follow up with thank-you notes.
How fast do customers see reservation confirmations by SMS? +
Most texts are read within minutes, ensuring customers feel confident their reservation is secure.
Can we use our existing business number? +
Yes. You can text-enable your current number so confirmations and updates come from the same trusted line.
How do after-hours auto-replies work? +
Auto-replies confirm booking requests received after hours, collect reservation details, and set expectations for when the request will be processed.
Can we segment messages and track results? +
Yes. Segment by reservation type, customer profile, or location. Track confirmations, reschedules, and cancellations to measure effectiveness.
Does this integrate with CRM or scheduling systems? +
Textellent integrates with CRMs, POS, and scheduling platforms to sync reservations, customer data, and communication automatically.
What about compliance and opt-in or opt-out? +
Customers opt in during booking or sign-ups. Each SMS includes opt-out instructions, and STOP and HELP requests are handled automatically for compliance.
Can we try Textellent for free? +
Yes. Businesses can start with a 14-day free trial to test reservation confirmations, reminders, and workflows before upgrading.