SMS Marketing for Legal Services

Use two-way SMS to schedule consultations, send reminders, share updates, and improve client communication with automated campaigns.

Built for Legal Services

  • Send appointment confirmations, case updates, and document reminders from your main office line
  • Automate consultation follow-ups, payment reminders, and renewal notices to reduce missed deadlines
  • Segment by case type, practice area, or client stage to deliver targeted messages and resources
  • Connect website forms, CRM, and case management software so records and conversations stay consistent

Launch SMS That Customers Actually Read

Clients dealing with legal issues value fast, reliable communication. SMS ensures important updates are seen instantly, helping you confirm meetings, share deadlines, and provide peace of mind during stressful processes.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

said they have tried to text a business

Everything You Need to Scale SMS

Campaigns and Keywords

Use keywords and QR codes on websites, ads, and business cards to build opt-in lists. Send updates, reminders, and follow-up messages, and track engagement with unique codes.

Reminders and After-Hours Auto-Replies

Cut down on missed consultations and deadlines with reminders. After-hours auto-replies acknowledge inquiries, collect basic details, and set expectations for when a lawyer or assistant will respond.

Mobile App, Reporting, and Integrations

Law firms never miss a message with the mobile app. Track appointment confirmations, client replies, and campaign performance, and sync conversations with your CRM or case management platform.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Meetings, Payments, and Stronger Client Relationships

FAQs About SMS Marketing for Legal Services

What can legal services do with SMS?
You can confirm consultations, send appointment reminders, notify clients of case updates, request documents, follow up on payments, and answer simple questions quickly. SMS keeps clients informed and reduces missed deadlines.
How quickly do clients respond to texts? +
Most texts are read within minutes. This speed ensures critical updates, such as court dates or document requests, are seen right away, reducing the risk of missed actions.
Can we use our existing office number? +
Yes. You can text-enable your main office line so clients can call or text the same number. Messages can be routed to attorneys, paralegals, or staff as needed.
How do after-hours auto-replies work? +
When the office is closed, an auto-reply confirms receipt, requests basic client information, and explains when someone will respond. This reduces uncertainty and shows clients their concerns are noted.
Can we segment messages and track results? +
Yes. Segment by case type, practice area, or client stage. Track engagement, confirmations, and replies to measure the effectiveness and ROI of your communication.
Does this integrate with our CRM or case management software? +
Textellent integrates with CRMs and legal case management platforms, syncing contacts, matters, and communication history for a unified client record.
What about compliance and opt-in or opt-out? +
Clients opt in through forms, keywords, or QR codes. Every message includes opt-out instructions, and STOP and HELP requests are automatically managed to maintain compliance.
Can we try Textellent for free? +
Yes. Legal service providers can start with a 14-day trial to test appointment reminders, case updates, and client communication flows before upgrading.