SMS Marketing for Law Firms

Use two-way SMS to confirm consultations, share case updates, send reminders, and improve client satisfaction with automated campaigns.

Built for Law Firms

  • Text from your firm’s main office line and manage all client conversations in a shared inbox
  • Automate consultation confirmations, payment reminders, and document requests to cut missed deadlines
  • Segment clients by practice area, case stage, or matter type to deliver relevant updates and reminders
  • Connect website forms, CRM, and case management software so client data and conversations stay in sync

Launch SMS That Clients Actually Read

Clients need timely communication during legal matters. SMS ensures important updates are delivered and seen immediately, helping law firms reduce missed appointments, improve response times, and provide better client service.

95%

of texts are read within 3 minutes

70%

of consumers want to text businesses

50%

of customers trust text more than other communication forms

Everything You Need to Scale SMS

Campaigns and Keywords

Use QR codes and keywords on your website, ads, and business cards to build opt-in lists. Send reminders, updates, and follow-up messages, while tracking engagement with unique codes.

Reminders and After-Hours Auto-Replies

Reduce no-shows and delays with automated reminders for consultations and deadlines. After-hours auto-replies acknowledge messages, gather client details, and set expectations for follow-up.

Mobile App, Reporting, and Integrations

Attorneys and staff never miss a client message with the mobile app. Track appointment confirmations, replies, and campaign performance, and sync conversations with your CRM or case management system.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Kept Appointments, On-Time Payments, and Better Communication

FAQs About SMS Marketing for Law Firms

What can law firms do with SMS?
You can confirm consultations, send reminders, notify clients of case updates, request documents, follow up on payments, and answer simple questions quickly. SMS helps firms maintain stronger client relationships and reduce missed deadlines.
How quickly do clients respond to texts? +
Texts are usually read within minutes, making SMS the fastest way to ensure clients see critical information like court dates, payment reminders, or document requests.
Can we use our existing office number? +
Yes. You can text-enable your firm’s main number so clients can call or text the same line. Messages can be routed to the right attorney or assistant automatically.
How do after-hours auto-replies work? +
When your office is closed, an auto-reply confirms receipt of the message. It can collect client details such as matter type and preferred follow-up time, and inform the client when to expect a response.
Can we segment messages and track results? +
Yes. Segment by practice area, case type, or stage in the process. Track responses, confirmations, and outcomes to measure the effectiveness of campaigns and client communications.
Does this integrate with our CRM or case management system? +
Textellent integrates with CRMs and legal case management platforms, syncing contacts, matters, and conversation history into one system of record.
What about compliance and opt-in or opt-out? +
Clients opt in through forms, keywords, or QR codes. Each message contains opt-out instructions, and STOP and HELP commands are processed automatically to support compliance.
Can we try Textellent for free? +
Yes. Law firms can start with a 14-day free trial to test SMS reminders, updates, and client communication flows before upgrading.