SMS Marketing for Auto Repair Shops

Use two-way SMS to confirm appointments, cut no-shows, approve repairs, and bring customers back with targeted campaigns.

Built for Auto Repair Shops

  • Text from your main shop line and route messages to Service Advisors, Front Desk, or Parts in a shared inbox
  • Automate appointment confirmations, service reminders, and vehicle-ready notifications to reduce no-shows
  • Segment by vehicle make, mileage, last service date, and location, then personalize offers with unique codes
  • Connect website forms, estimates, CRM, and shop management software so contacts and history stay in sync

Launch SMS That Customers Actually Read

From first inquiry to post-service follow-up, texting keeps customers informed without phone tag. Approvals move faster, bays stay full, and repeat visits rise with timely reminders and relevant offers.

95%

of texts are read within 3 minutes

68%

of consumers are more likely to join a marketing list when offered an instant coupon

78%

are likely to redeem coupons requested from an ad

Everything You Need to Scale SMS

Campaigns and Keywords

Build opt-in lists from your website, invoices, counter signage, and direct mail using keywords and QR codes. Run seasonal promotions like brake specials or A/C checks and track redemptions with unique codes.

Reminders and After-Hours Auto-Replies

Send confirmations and reminders to reduce missed appointments. After-hours replies acknowledge messages, capture key details, and set expectations for follow-up when your shop reopens.

Mobile App, Reporting, and Integrations

Service advisors never miss a customer message with the mobile app. Track response rates, approvals, and coupon redemptions, and sync contacts and conversations with your CRM or shop management system.

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

    Learn More >

Turn Texts Into Faster Approvals and Repeat Visits

FAQs About SMS Marketing for Auto Repair Shops

What can we do with SMS at an auto repair shop?
Confirm appointments, send estimates, and get quick approvals, notify when a vehicle is ready, share service recommendations, request reviews, and promote seasonal specials. You can also handle pricing, parts availability, and turnaround questions without calls.
How quickly do customers see and respond to texts? +
Most texts are seen within minutes. That speed helps secure approvals quickly and lowers missed appointments. Automated acknowledgments and reminder sequences keep customers engaged through drop-off, repair, and pickup.
Can we use our existing shop number? +
Yes. You can text-enable your main line so customers use the same number for calls and texts. Routing rules direct messages to the right team without exposing personal numbers.
How do after-hours auto-replies work? +
When your shop is closed, an auto-reply confirms receipt immediately. It can request details like vehicle make and model, plate or VIN, and preferred time, then inform the customer when to expect a response.
Can we segment messages and track results? +
Yes. Segment by vehicle type, mileage band, last service date, or campaign source. Use unique codes and tracked links to measure replies, approvals, booked appointments, revenue influenced, and coupon redemptions.
Does this integrate with our CRM or shop software? +
Textellent integrates with CRMs and shop management systems so contacts, vehicles, appointments, and conversations stay connected. Web-form inquiries can also trigger texts instantly.
What about compliance and opt-in or opt-out? +
Collect consent via keywords, web forms, and QR codes, and include opt-out language in messages. STOP and HELP commands are processed automatically to maintain opt-in compliance best practices.
Can we try Textellent for free? +
Yes. Start with a 14-day free trial to test campaigns, reminders, approvals, and inbox workflows before upgrading.