Customers expect to know exactly where their packages are at every moment. Shipment tracking text messages deliver instant visibility that keeps recipients informed and reduces support inquiries by up to 70%.
Text updates reach customers immediately with delivery ETAs, delays, and confirmations. 98% of texts are read within minutes, making sure your shipping notifications never go unnoticed while building trust through proactive communication that turns deliveries into positive brand experiences.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Transform shipment tracking into a smooth, predictable experience with automated text alerts that keep every step organized. Your customers receive timely shipment milestones straight to their phones, replacing guesswork with clarity.
By coordinating updates through SMS, your operations stay focused, support teams handle fewer where is my order requests, and each delivery journey feels reliable from start to finish.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
