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Loyalty Program Text Messaging Software

Strengthen customer relationships and boost repeat business with text messaging built for loyalty programs. Textellent lets you send personalized rewards, birthday offers, and exclusive deals while automating point balance updates and redemption reminders. Engage members with timely promotions and instant responses that keep them coming back.
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Unlock Loyalty Growth With Targeted Text Campaigns

Loyalty programs thrive when members stay engaged between purchases. Text messaging turns passive point collectors into active brand advocates by delivering personalized rewards, exclusive offers, and timely reminders directly to their phones.

98% of texts are read within minutes, making SMS the fastest way to drive repeat visits. Automated campaigns trigger based on purchase behavior, point milestones, or birthday rewards.

Segment members by spending tier, visit frequency, or product preferences to make sure every message feels relevant. Track redemption rates and campaign performance to refine your loyalty strategy and maximize customer lifetime value.

Transform Loyalty With Automated Text Journeys

Transform loyalty with automated text journeys that modernize how members experience rewards. Intelligent SMS workflows deliver tailored perks, status updates, and surprise bonuses at key moments in each customers lifecycle. Your business can automate win back flows, VIP appreciation, and feedback requests to keep loyalty members active. Make sure every interaction feels personal and timely while your team gains clearer insight into who is truly loyal.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Maximize Loyalty With Smarter SMS Rewards

Experience loyalty program text messaging that turns routine rewards into memorable brand moments. Maximize Loyalty With Smarter SMS Rewards by sending tailored perks, exclusive drops, and instant offers that feel truly personal.

Automated journeys quietly work in the background so your business can nurture VIPs, surprise new members, and recognize loyal regulars with polished, reward focused SMS experiences.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Repeat Visits and Long-Term Loyalty

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FAQs About Loyalty Program Text Messaging Software

How can loyalty programs benefit from text messaging automation? −
Loyalty programs thrive when members stay engaged and informed about their rewards. Text messaging automation delivers instant point updates, exclusive offers, and personalized rewards directly to members' phones, creating consistent touchpoints that drive repeat purchases. Textellent transforms passive loyalty members into active brand advocates through timely, relevant communication.
What types of messages work best for loyalty program engagement? +
Point balance notifications and tier upgrade alerts generate immediate excitement and encourage continued participation. Birthday rewards, early access announcements, and expiration reminders create urgency while making members feel valued. Textellent helps you schedule these strategic messages to maximize redemption rates and program participation.
Can text messaging increase loyalty program enrollment rates? +
Absolutely. SMS campaigns capture new members at checkout, during events, or through keyword opt-ins with minimal friction. A simple text invitation with instant reward incentives converts far better than email or app downloads. Textellent streamlines the enrollment process and automatically adds new members to your segmented campaigns.
How does Textellent help segment loyalty program members? +
Segmentation based on purchase history, point balance, and engagement level allows you to send targeted messages that resonate. VIP members receive exclusive previews while inactive members get win-back offers tailored to their preferences. Textellent syncs with your loyalty platform to automatically update segments and trigger relevant campaigns.
What happens when loyalty members stop engaging with our program? +
Re-engagement campaigns through SMS can revive dormant accounts with compelling offers and point reminders. Automated win-back sequences detect inactivity and deliver escalating incentives to bring members back. Textellent tracks response patterns and adjusts messaging frequency to reconnect without overwhelming your audience.
Can we track which loyalty messages drive actual purchases? +
Yes. Textellent provides detailed analytics showing open rates, click-throughs, and conversion tracking for every campaign. You can measure which reward types generate the most redemptions and which messages lead to store visits or online purchases. This data helps refine your loyalty strategy and prove ROI to stakeholders.