Instantly connect hotel guests with intelligent text messaging that keeps every stay smooth and on schedule. Coordinate arrivals, room-ready alerts, and service requests with instant responses that feel personal, not robotic. With 98% of texts read within minutes and replies coming 10x faster than email, your staff handles more requests in less time so guests feel taken care of from booking to checkout.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Elevate hospitality operations with messaging technology that puts guest satisfaction first while reducing workload across your property. Your team delivers prompt answers to dining reservations, housekeeping needs, and concierge services through conversations that build loyalty and positive reviews.
Smart automation handles routine communications so staff focuses energy on complex situations requiring human attention, creating efficiency gains that improve both guest satisfaction scores and operational margins throughout busy seasons.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
