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Customer Segmentation Text Messaging Software

Segment your audience and deliver targeted messages that drive engagement. Textellent enables you to group customers by behavior, preferences, or purchase history, then send personalized campaigns that convert. Track responses, refine your strategy, and watch your ROI grow with intelligent automation.
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Segment Customers, Send Smarter Targeted Text Campaigns

Instantly turn generic mass texting into intelligent conversations that speak to each segment. Group contacts by behavior, interests, or lifecycle stage to send truly relevant messages that feel personal and timely.

With smarter segmentation, 98% of texts are read within minutes, replies arrive up to 10x faster than email, and you keep every group engaged with campaigns that stay on target.

Modernize Segmentation For High-Impact Text Outreach

Ready to transform scattered contact lists into precision messaging campaigns? Customer segmentation text messaging software divides your audience by purchase history, engagement level, and preferences so every text lands with maximum relevance.Deliver targeted messages that connect instantly, boost response rates, and turn broad outreach into personalized conversations that drive action across every customer group.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Unlock Precision Segmentation For Personalized Text Campaigns

Tired of sending the same message to every contact and watching engagement drop? Precision segmentation tools let you organize audiences by demographics, past purchases, and real-time activity patterns so each text reaches the right person at the perfect moment.

Stop wasting resources on broad campaigns that miss the mark. Build focused groups that respond, convert, and stay loyal through messaging that actually matters to them.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Targeted Messages and Better Results

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FAQs About Customer Segmentation Text Messaging Software

How does segmentation improve text message campaign performance? −
Dividing your audience into targeted groups allows you to send relevant messages that resonate with specific customer needs and behaviors. Textellent provides advanced segmentation tools that let you categorize contacts by purchase history, engagement level, location, or custom attributes. This precision drives higher open rates and conversions compared to generic broadcasts.
What types of customer segments can we create for SMS campaigns? +
You can build segments based on demographics, past interactions, spending patterns, or lifecycle stage to deliver personalized content. Textellent makes it simple to group customers who abandoned carts, VIP buyers, inactive subscribers, or first-time visitors. Dynamic segments update automatically as customer behavior changes, keeping your targeting accurate.
Can segmentation help reduce unsubscribe rates in text messaging? +
Absolutely. Sending relevant messages to the right people at the right time prevents message fatigue and keeps subscribers engaged. Textellent's segmentation features help you avoid bombarding customers with irrelevant offers, which is a leading cause of opt-outs. Targeted communication builds trust and maintains a healthy, responsive contact list.
Does Textellent allow automated segmentation based on customer actions? +
Yes. You can set up rules that automatically move contacts between segments when they complete purchases, click links, or reach specific milestones. Textellent tracks behavior in real time and adjusts segment membership without manual updates. This automation saves hours while making sure every customer receives timely, appropriate messages.
How granular can we get with customer segmentation for SMS? +
You can layer multiple criteria to create highly specific audience groups that match your exact campaign goals. Textellent supports combining filters like geographic location, engagement frequency, product preferences, and custom fields you define. This flexibility lets you craft micro-targeted campaigns that speak directly to niche customer groups.
Can we test different messages across customer segments? +
Yes. Textellent enables A/B testing within segments so you can compare message performance across different audience groups. You can experiment with varied content, timing, or offers to discover what resonates best with each segment. These insights help refine your strategy and maximize ROI across all customer categories.