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Customer Retention Text Messaging Software

Struggling to keep customers coming back after that first purchase? Textellent’s customer retention text messaging software streamlines personalized check-ins, reactivation campaigns, and smart reminders, helping your business boost loyalty, repeat visits, and long term customer value with two-way texting.
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Transform Customer Retention With Targeted Text Messaging

Customer retention lives and dies by connection speed. Text messaging keeps your brand top of mind with instant touchpoints that drive repeat purchases and long-term loyalty.

98% of texts get read within minutes, making it the fastest way to re-engage customers. Automate win-back campaigns for inactive buyers, send personalized offers based on purchase history, and reward loyal customers with exclusive deals.

Every message syncs with your CRM so you can track engagement and measure retention impact in real time.

Achieve Higher Retention With Automated SMS Journeys

Transform customer retention with automated SMS journeys that advance every relationship beyond a single sale. Intelligent workflows react to lifecycle milestones, purchase patterns, and customer preferences to deliver precisely timed messages that feel personal. Your business can quietly cultivate loyalty with targeted follow ups, replenishment nudges, and tailored VIP paths that keep buyers returning without extra manual work.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Unlock Lasting Loyalty With Retention SMS

Discover how retention focused text messaging keeps customers engaged long after the first purchase by creating a direct line to their attention. Intelligent campaigns trigger based on behavior, preferences, and timing to feel truly relevant.

Make sure your brand stays present with conversational reminders, thoughtful check ins, and exclusive perks that feel rewarding rather than intrusive, turning everyday texts into lasting loyalty.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Loyalty and Long-Term Value

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FAQs About Customer Retention Text Messaging Software

How can text messaging help retain existing customers? −
Text messaging creates direct touchpoints that keep your brand top of mind between purchases. Textellent enables you to send personalized updates, exclusive offers, and timely reminders that strengthen relationships. This consistent communication builds loyalty and encourages repeat business.
What types of retention campaigns work best through SMS? +
Win-back campaigns targeting inactive customers and loyalty rewards programs generate strong results through text. Birthday messages, anniversary offers, and VIP early access notifications make customers feel valued. Textellent automates these touchpoints so no customer milestone goes unrecognized.
Can we segment customers based on their purchase history? +
Absolutely. Textellent allows you to create targeted groups based on buying patterns, engagement levels, and customer lifetime value. You can send tailored messages to high-value customers while re-engaging those who haven't purchased recently. This precision maximizes relevance and response rates.
How quickly do customers respond to retention text messages? +
Most customers read texts within three minutes of receiving them, creating immediate engagement opportunities. Response rates for SMS campaigns average 45%, far exceeding email performance. Textellent's platform captures these responses and routes them to the right team member instantly.
Does your platform track which retention messages drive sales? +
Yes. Textellent provides detailed analytics showing open rates, click-throughs, and conversion tracking for every campaign. You can identify which messages generate revenue and which customers are most responsive. This data helps refine your retention strategy over time.
Can we automate follow-ups after a customer makes a purchase? +
Definitely. You can trigger thank-you messages, request feedback, and schedule future offers based on purchase dates. Textellent handles the entire post-purchase journey automatically, turning one-time buyers into repeat customers. These sequences run in the background while you focus on other priorities.