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Customer Outreach Text Messaging Software

Reach customers instantly with automated text campaigns that drive engagement and boost response rates. Textellent streamlines your outreach with bulk messaging, scheduled follow-ups, and conversation tracking from your business number. Build stronger relationships through targeted campaigns and timely communication that converts.
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Unlock Customer Conversations That Drive Revenue

Customer outreach thrives when you connect at the right moment. Text messaging delivers instant engagement that turns conversations into conversions and builds lasting relationships.

98% of texts get read within minutes. Responses arrive 10x faster than email. 75% of customers prefer texting for quick questions and updates.

Automate follow-ups for purchases, feedback requests, and special offers. Segment audiences by interest, behavior, or purchase history. Sync every message with your CRM so teams stay coordinated and no conversation falls through the cracks.

Modernize Customer Outreach With Targeted Text Campaigns

Targeted text campaigns revolutionize how businesses communicate with their audience. Deliver personalized messages that drive action, whether promoting new products, sharing exclusive deals, or gathering valuable feedback. Advanced segmentation tools let you group contacts by demographics, past interactions, or specific preferences. Schedule campaigns for optimal timing and track performance metrics that reveal what resonates with your customers.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Master Customer Outreach With Targeted Text Messaging

Discover how customer outreach text messaging software turns scattered conversations into a coordinated strategy that feels personal at scale. Use intelligent targeting to send tailored promotions, reminders, and updates that align with each customers journey and preferences.

Campaign performance can be monitored in real time so your teams quickly refine messages and timing. Make sure every outreach supports stronger relationships while guiding people smoothly from first contact to loyal advocacy.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Engagement and Stronger Relationships

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FAQs About Customer Outreach Text Messaging Software

How can customer outreach text messaging software boost engagement? −
Customer outreach text messaging software transforms how you connect with your audience by delivering instant, personalized communication directly to their mobile devices. Textellent enables you to reach customers where they already spend their time, creating meaningful touchpoints that drive action and build loyalty.
What makes text messaging effective for customer outreach campaigns? +
Text messages achieve open rates above 98%, far surpassing email or social media channels. Textellent helps you capitalize on this immediacy by delivering timely updates, exclusive offers, and relevant content that customers actually want to receive.
Can customer outreach messaging be personalized at scale? +
Absolutely. Textellent allows you to segment your audience based on behavior, preferences, and purchase history, then automatically send tailored messages to each group. This approach creates authentic connections without requiring manual effort for every conversation.
How do we measure success with customer outreach texting? +
Track delivery rates, click-throughs, conversions, and response times all within the Textellent platform. Real-time analytics show you which messages resonate most, allowing you to refine your outreach strategy and maximize ROI with data-driven decisions.
What types of customer outreach campaigns work best via text? +
Product launches, flash sales, feedback requests, loyalty rewards, and re-engagement campaigns all perform exceptionally well through SMS. Textellent provides templates and automation tools that make launching any campaign type simple and effective.
Does customer outreach software handle two-way conversations? +
Yes. Textellent supports full conversational messaging, allowing customers to reply, ask questions, and interact with your team naturally. This creates dialogue rather than one-way broadcasting, strengthening relationships and increasing customer satisfaction.