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Customer Experience Leader Text Messaging Software

Achieve higher satisfaction by coordinating timely, relevant conversations throughout the customer journey. Textellent streamlines CX texting so teams integrate surveys, updates, and follow-ups, optimize response times, and enhance every interaction with consistent, branded, two-way communication that customers actually read.
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Transform Customer Conversations With Targeted Texting

Customer experience leaders know that speed and personalization drive loyalty. Textellent helps you deliver both through intelligent text messaging that meets customers where they are.

98% of texts are read within minutes. Replies come 10x faster than email. Your team can segment audiences by purchase history, support needs, or engagement level to send the right message at the right time.

Automate satisfaction surveys, appointment reminders, and proactive updates while keeping every conversation personal. Sync with your CRM so support and success teams stay aligned on every customer interaction.

Maximize Customer Experience With Smart Texting

Transform customer experience with texting that feels personal at scale yet stays effortless for your team. Orchestrate two way conversations that adapt to each journey stage, from onboarding through renewal and reactivation. Modernize feedback collection and real time service recovery with smart triggers and intelligent routing. Advance every interaction into a moment that builds trust, loyalty, and long term advocacy.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Next-Level CX With Intelligent Texting

Elevate customer satisfaction by connecting through the channel they prefer most. Intelligent text messaging puts your CX team in direct contact with customers, creating seamless experiences that strengthen relationships and reduce friction across every touchpoint.

Deliver proactive support, gather instant feedback, and resolve issues before they escalate. Your team gains the power to personalize outreach at scale while maintaining authentic, human connections that turn satisfied customers into vocal advocates for your brand.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Insights and Happier Customers

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FAQs About Customer Experience Leader Text Messaging Software

What makes text messaging essential for customer experience leaders? −
Text messaging delivers instant, direct communication that meets customers where they already are. Customer experience leaders use SMS to reduce friction, accelerate response times, and create seamless interactions across every touchpoint. Textellent provides the automation and analytics needed to scale personalized experiences without overwhelming your team.
How can customer experience teams use texting to improve satisfaction scores? +
Texting enables proactive outreach, real-time support, and immediate issue resolution that drives higher satisfaction. You can send status updates, gather feedback instantly, and close the loop on concerns before they escalate. Textellent helps you track sentiment and engagement metrics to continuously refine your approach.
Can we integrate text messaging with our existing customer experience tools? +
Absolutely. Textellent connects with your CRM, helpdesk, and analytics platforms to centralize customer data and conversation history. This integration allows your team to access complete context and deliver consistent experiences across all channels.
What role does automation play in customer experience text messaging? +
Automation handles routine communications like confirmations, updates, and follow-ups so your team can focus on complex interactions. You can trigger messages based on customer behavior, segment audiences for targeted outreach, and maintain consistent touchpoints throughout the journey. Textellent makes it simple to build workflows that feel personal while running automatically.
How do customer experience leaders measure text messaging effectiveness? +
Track delivery rates, response times, engagement metrics, and conversion data to understand campaign performance. Textellent provides detailed analytics on customer interactions, opt-in rates, and message effectiveness. These insights help you optimize messaging strategies and demonstrate ROI to stakeholders.
Is SMS suitable for sensitive customer experience communications? +
Yes, when handled properly. Text messaging works well for appointment confirmations, delivery notifications, and support follow-ups that require secure, timely delivery. Textellent maintains compliance standards and manages consent automatically to protect both your customers and your brand reputation.