Contact Sales

Client Success Manager Text Messaging Software

Keep clients engaged and satisfied with intelligent text messaging built for customer success teams. Textellent streamlines check-ins, renewal conversations, and support requests through your business number. Deliver proactive outreach, coordinate onboarding sequences, and strengthen relationships with timely, personalized communication that reduces churn.
Start your free trial
Get a Demo

Transform Client Success With Targeted Text Messaging

Transform client success with targeted text messaging that accelerates engagement at every stage of the customer journey. With 98% of texts read within minutes and replies coming 10x faster than email, your team can rapidly resolve questions and proactively guide accounts. Make sure critical updates never get missed so relationships stay strong and expansion opportunities grow.

Unlock Proactive Client Success With Smart Texting

Elevate every client interaction through intelligent SMS that strengthens relationships and drives retention. Your success team can instantly address concerns, share personalized guidance, and celebrate milestones through the channel customers prefer most. Proactive outreach becomes effortless, helping you spot risks early and turn satisfied clients into enthusiastic advocates who fuel sustainable growth.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Master Client Success Messaging At Scale

Managing hundreds of client relationships demands communication tools that scale without losing the personal touch. Text messaging software built for success teams lets you coordinate renewal conversations, deliver timely product updates, and respond to urgent requests through the most direct channel available. Automated workflows handle routine check ins while you focus on strategic accounts, creating consistent touchpoints that build loyalty and uncover upsell potential across your entire portfolio.

Everything You Need to Scale SMS

Read Our Blog

Woman reading an SMS on her phone

14 Promotional Message Examples to Capture Customers

Keeping in touch with customers is essential for any business looking to succeed. One of...

Read More
woman smiling and looking at her phone

Minimize Missed Appointments With an Appointment Reminder Text

No-shows and last-minute cancellations are major headaches for service-based businesses. Every missed appointment can mean...

Read More
woman texting

Text Message Marketing For Small Business: 5 Best...

One of small businesses’ biggest challenges is maintaining consistent and effective communication with their customers....

Read More

READ

OUR BLOG

a woman smiling while using a phone

How SMS Payments Cut Down on Missed and Delayed Payments

Read More
A girl using her phone

How a CRM SMS Integration Brings You Closer to Customers

Read More
man on the phone

How to Gain a Competitive Edge With Speed to Lead Tactics

Learn why speed to lead is crucial for sales success and how prompt responses can boost customer satisfaction.
Read More

Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

    Learn More >

  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

    Learn More >

  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

    Learn More >

  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

    Learn More >

  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

    Learn More >

  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

    Learn More >

Turn Texts Into Renewals and Delighted Clients

Get a Demo
Start Free Trial

FAQs About Client Success Manager Text Messaging Software

What makes text messaging essential for client success managers? −
Client success managers need fast, direct communication to keep customers engaged and satisfied throughout their journey. Text messaging delivers instant touchpoints that strengthen relationships and reduce churn. Textellent gives you the tools to automate check-ins, gather feedback, and respond to concerns before they escalate.
How does SMS help client success teams scale their outreach? +
Texting allows your team to reach more clients without sacrificing personalization or quality. You can segment customers by usage patterns, renewal dates, or satisfaction scores and send targeted messages that drive action. Textellent automates routine touchpoints so your team can focus on high-value conversations.
Can client success managers use texting for onboarding new customers? +
Absolutely. You can send welcome messages, tutorial links, and milestone reminders that guide users through their first 30 days. Automated sequences make sure every new customer receives consistent support without manual follow-up from your team.
Does Textellent work with our customer success platform? +
Yes. Textellent integrates with leading CS platforms and CRMs to sync customer data, conversation history, and engagement metrics automatically. This keeps your entire team aligned and informed without switching between tools.
Can we track customer engagement through text messaging? +
Yes. Textellent provides analytics on open rates, response times, and conversation outcomes so you can measure the impact of your outreach. You can identify at-risk accounts based on engagement patterns and intervene proactively.
Is text messaging for client success compliant with privacy regulations? +
Yes. Textellent manages consent, opt-outs, and data handling automatically to keep your communications compliant with industry standards. Your customer success campaigns remain both effective and secure.