Client satisfaction doesn’t happen by accident. It’s built through consistent, timely communication that shows you’re listening and responding to what matters most.
Textellent helps you deliver that experience at scale. Automate satisfaction surveys after key touchpoints, follow up on feedback instantly, and resolve concerns before they escalate. When clients text with questions or issues, your team responds from a shared inbox so nothing falls through the cracks.
98% of texts get read within minutes. Replies come 10x faster than email. That speed transforms how clients perceive your responsiveness and care, turning satisfied customers into loyal advocates who refer others to your business.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Elevate every client relationship through intelligent text messaging that captures feedback when it matters most and turns insights into action. Send personalized check ins after critical moments, address concerns while they’re fresh, and create touchpoints that demonstrate genuine attention to client needs.
Your team works from one unified platform where every message receives prompt attention and no request goes unanswered, building the kind of responsiveness that keeps clients coming back and recommending your services to others.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
