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Client Satisfaction Improvement Text Messaging Software

Discover how Textellent elevates client satisfaction with intelligent two-way texting that streamlines feedback collection and service updates. Automate follow-ups, coordinate reminders, and produce faster responses that help every interaction feel attentive, timely, and genuinely personalized.
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Unlock Higher Client Satisfaction With Smart Texts

Client satisfaction doesn’t happen by accident. It’s built through consistent, timely communication that shows you’re listening and responding to what matters most.

Textellent helps you deliver that experience at scale. Automate satisfaction surveys after key touchpoints, follow up on feedback instantly, and resolve concerns before they escalate. When clients text with questions or issues, your team responds from a shared inbox so nothing falls through the cracks.

98% of texts get read within minutes. Replies come 10x faster than email. That speed transforms how clients perceive your responsiveness and care, turning satisfied customers into loyal advocates who refer others to your business.

Maximize Client Satisfaction With Targeted Text Messaging

Transform how clients feel about every interaction by using targeted text messaging that keeps conversations timely, relevant, and convenient. Automate tailored follow ups, gather instant sentiment, and respond in context so your business quietly resolves issues, celebrates wins, and builds trust that lasts.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Happier Clients With Targeted Texts

Elevate every client relationship through intelligent text messaging that captures feedback when it matters most and turns insights into action. Send personalized check ins after critical moments, address concerns while they’re fresh, and create touchpoints that demonstrate genuine attention to client needs.

Your team works from one unified platform where every message receives prompt attention and no request goes unanswered, building the kind of responsiveness that keeps clients coming back and recommending your services to others.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Praise and Happier Clients

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FAQs About Client Satisfaction Improvement Text Messaging Software

How can text messaging boost client satisfaction scores? −
Text messaging creates instant touchpoints that make clients feel heard and valued. When customers receive timely updates and quick responses through SMS, satisfaction naturally increases because their needs are addressed without delay.
What role does automation play in improving client experiences? +
Automated messages handle routine communications like confirmations and status updates while your team focuses on complex issues. Textellent lets you build workflows that respond to client actions immediately, creating a seamless experience that feels personal even when scaled.
Can we gather client feedback through text messaging? +
Absolutely. SMS surveys achieve response rates up to 45%, far exceeding email. You can send quick satisfaction polls after service completion and collect actionable insights that help you refine your approach continuously.
How does Textellent help us respond faster to client concerns? +
Textellent centralizes all text conversations in one platform where your team can collaborate and respond quickly. Clients get answers in minutes instead of hours, and nothing falls through the cracks because every message is tracked and assigned.
Will text messaging work with our current customer management tools? +
Yes. Textellent syncs with major CRM and support platforms so client data flows automatically between systems. This integration means your team always has context when responding, leading to more informed and satisfying interactions.
Can we personalize messages to different client segments? +
Definitely. Textellent allows you to segment your audience based on behavior, preferences, or history and send tailored messages that resonate. Personalized communication shows clients you understand their unique needs, which directly impacts satisfaction levels.