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Auto Repair Shop Text Messaging Software

Keep customers informed and your bays full with automated appointment reminders, service updates, and two-way conversations. Textellent streamlines communication for auto repair shops through your existing business number, helping you confirm bookings, send repair status alerts, and answer questions instantly while your team stays focused on fixing vehicles.
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Transform Auto Repair Visits With Intelligent Texting

Auto repair customers expect quick answers about appointments, estimates, and vehicle status. Text messaging delivers the speed they want while keeping your team organized and efficient.

98% of texts get read within minutes. Responses arrive 10x faster than email. 75% of vehicle owners prefer texting over phone calls when coordinating service needs.

Textellent connects your shop’s main number to a platform built for automotive service. Automate appointment reminders and follow-ups. Segment customers by vehicle type or service history. Sync every conversation with your shop management system so your entire team stays informed.

Achieve More Repair Orders With Smart Texting

Maximize repair orders by meeting customers where they communicate most. Smart texting turns service inquiries into confirmed appointments faster than traditional phone calls. Your team can handle multiple conversations simultaneously while tracking every interaction. Automated workflows free up staff to focus on repairs instead of playing phone tag with customers seeking updates.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Faster Auto Repair Approvals With Texts

Discover how repair ready texting helps your auto shop get quicker approvals on recommended work while keeping customers in the loop. Send clear photos, estimates, and status updates so drivers can reply and approve jobs without waiting on a call.

Your service writers stay productive while conversations are automatically organized by vehicle and repair order, making it easy to keep bays full and jobs moving.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Approvals and Completed Repairs

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FAQs About Auto Repair Shop Text Messaging Software

How can auto repair shops use text messaging to reduce no-shows? −
Automated appointment confirmations and reminders sent via SMS dramatically cut missed visits. Textellent lets you schedule these messages days or hours before service appointments, giving customers easy options to confirm or reschedule with a simple reply.
What types of customer updates work best for auto repair texting? +
Service status notifications keep vehicle owners informed throughout the repair process. You can send updates when diagnostics are complete, parts arrive, or work finishes early, building trust through transparency and reducing phone call volume to your front desk.
Can text messaging help auto repair shops win back inactive customers? +
Absolutely. Textellent enables targeted campaigns to customers who haven't visited in months, offering seasonal maintenance reminders or special promotions. These reengagement messages typically see response rates above 20%, bringing previous clients back into your service bays.
How does SMS improve the estimate approval process for repairs? +
Texting lets mechanics send photo documentation and cost breakdowns directly to customers for instant review. Clients can approve additional work with a quick text response rather than playing phone tag, speeding up turnaround times and improving shop efficiency.
Does Textellent work with auto repair management software? +
Yes. Textellent integrates with leading shop management systems to automatically sync customer records, service history, and appointment data. This connection eliminates double entry and makes sure every conversation stays linked to the correct vehicle and owner profile.
Can we collect reviews through text after completing repairs? +
Definitely. Automated review requests sent within hours of service completion capture feedback while the experience is fresh. Textellent makes it simple for satisfied customers to leave ratings with direct links, helping your shop build online reputation without manual follow-up effort.