General
What is the difference between SMS and MMS?
SMS are text messages, MMS are text messages that include pictures.
How do you text from a business phone?
Using Textellent, your business phone line can be text enabled. This simplifies things for you and your customers because they can reach you via phone or text using a single phone number. You can send texts online, using our app, through automation, or our chrome extension from your business line.
How do I send a mass text to clients?
A text blast is a message you can send to any and all opted-in customer’s phone numbers. Similar to an email campaign, text blasts allow you to send personalized, seemingly 1-1 copies of a text message to anybody on your list, all at once! Whether it is to 10 contacts or 10,000 contacts, you can personalize and send with just a few easy steps.
What is a shortcode?
A shortcode is an easy-to-remember number customers can text in keywords to opt-in for texts and marketing. We offer shared use of our shortcode: 87000. This saves you over $1,000/month and helps build your marketing list.
What are benefits of business texting?
Business texting has the lowest opt-out rate of any communications channel and builds trust. 99% of texts are considered legitimate. Business texting offers immediacy and accessibility (Read more here)
What is business texting, and should I do it?
SMS is growing and evolving and is becoming one of the most preferred methods of communication between brands and their customers. Text marketing is straightforward and easy to set up. In fact, if you have a database of your customers’ mobile numbers, you can get started with text message marketing right now. (Read more here)
How you use it
How can I gain more clients for my business with texting?
– Using texting keywords, prospective clients can learn more about your services and maybe receive a coupon for their first visit if appropriate. By texting in this manner, they have opted in to receive your marketing messages.
– Offering an incentive in your advertisement to your business number or text shortcode 87000. For example, you’re using a radio ad and then respond with information about your service and a coupon for the first visit
– Implement a form on your website so that once someone asks for information or sets up an initial consult with you, Textellent can automatically text them a personalized message to learn more about what they are trying to achieve with the consult. That way, you’re providing personal service, and you’re engaging them right away before they can contact another service provider.
How can I get more referrals by texting?
Use our referral campaign to automate or simplify the way you ask for referrals. You can offer incentives to those who refer friends, or just simply have a text message send after an appointment or service asking your custom to pass your information along if they are satisfied.
How can I gain more clients for my business with texting?
– Using texting keywords, prospective clients can learn more about your services and maybe receive a coupon for their first visit if appropriate. By texting in this manner, they have opted in to receive your marketing messages.
– Offering an incentive in your advertisement to your business number or text shortcode 87000. For example, you’re using a radio ad and then respond with information about your service and a coupon for the first visit
– Implement a form on your website so that once someone asks for information or sets up an initial consult with you, Textellent can automatically text them a personalized message to learn more about what they are trying to achieve with the consult. That way, you’re providing personal service, and you’re engaging them right away before they can contact another service provider.
How can I get more referrals by texting?
Use our referral campaign to automate or simplify the way you ask for referrals. You can offer incentives to those who refer friends, or just simply have a text message send after an appointment or service asking your custom to pass your information along if they are satisfied.
How can I better quality or prepare leads before an appointment or call?
Automate multiple reminders with prep instructions. Reinforce what needs to happen before appointments or meetings (i.e., submitting intake forms, job applications, financial documents, or even payments) Read more.
How can I get my customers to leave reviews?
As soon as an appointment or service is completed, our service can send a request for you. Meaning you can have reviews and referrals following in without having to remember to ask.
How do I send a professional text message?
Personalizing your text messages by using the recipient’s name is key to making your message appear more professional. This is done easily with dynamic fields, so whether you are sending one message or 1,000, they will all appear personal and professional. You can also include photos, links, and a signature to enhance your professionalism further.
What can you do Using Campaigns & Automation:
What is Speed-to-Lead?
Speed-to-lead is a type of campaign that uses automated texts to nurture leads by soliciting pre-qualifying information, delivering what all businesses want: solid, qualified leads. Follow-up texts can use the Textellent scheduling app (or link to yours), inviting prospects to self-book a consult or meeting to accelerate the sales journey.
How can I use texting to keep in touch with my customers year-round?
Many businesses like to offer a special gift or greeting to their customers around their birthdays or holidays. You can send a nice message and reengage them this way. You can text customers about seasonal specials promoting offers or new stuff You can send policy or brand updates to your clients year-round.
How can I use texting to speed up my sales cycle?
Once you have added text to your store’s business telephone number, you can deploy Textellent’s Text-Us-Now widget to encourage customers visiting your website to text you directly. This way, prequalify a lead, can send and receive pictures, make the sale, and even send them a link for payment. With one-to-one texting, you could arrange for pickup or delivery once the transaction is concluded.
How can I use texting to nurture my leads?
Using tags, leads can be automatically added to your drip campaigns to nurture or encourage the next steps. You can send marketing text blasts to your leads, incentivizing them to move forward in your sales cycle.
Can texting help me get paid faster?
Yes! Texting payment reminders is a quiet, non-intrusive way—vs. phone calls—to remind customers of upcoming or late payments (or to update their payment method). Put chronic “late-payers” on an automated, low-key drip campaign that keeps the friendly reminders coming. Use tags to identify those that need follow-up. Read more.
How can I reduce my no-show rate by texting?
With Textellent, you can send out appointment confirmations and multiple appointment reminders before and even on the day of the appointment. You can even send links to your intake forms so that clients are prepped for their appointment. Each message will be personalized with your client’s name, remind them what to bring to the appointment, and it will come from your office telephone number in case they need to call back with a question. No show rates are significantly reduced using this method.
How You can Build Loyalty & Better Support Customers
How can texting help me build loyalty with my customers?
With texting, you can regularly reach out to your customers with personal tips or recommendations based on their history or past purchases with you. Staying in touch and keeping your customers updated allows you to build loyalty. Read More.
How can I use texting to communicate with my staff and recruit more employees?
Texting is a great way to send out employee schedules, changes in hours, menu items, policies, etc. You can use texting to help Recruit new staff members by advertising on employment portals and social media to text a keyword to your business phone number, where you can send them information about your openings, send them to your application link, set up interviews, and more to move the process forward more quickly than email.
How can I better support my clients through texting?
Texting keeps them in the loop. If follow-up is required, customers will want updates. Text them back with answers or updates to make sure they feel that they are being taken seriously. Texting provides a convenient and immediate channel for estimates, progress updates, and an ETA for an answer.
What if a customer texts me after hours?
Using our after-hours responder, you can leave a professional impression by setting up auto-reply texts, so they always get a response while letting them know when you’ll get back to them.
How can I simplify responding to FAQs?
For common customer requests or FAQs, crafting preset, automated, keyword-triggered, text-based answers means customers get a guaranteed instant response—even after hours—freeing up team members to deliver better service elsewhere. -You can also set up canned responses so your team can quickly and easily respond to common questions.
What kinds of resources are available to help me be successful with Textellent?
First, there are many videos inside the product to help you use the features successfully. In addition, our Client Success is available to help you determine how best to use our features to accomplish your goals. We are also available to help you understand best operational and marketing practices using texting and our blogs and period webinars are designed to help clients as well.
TextellentAwards
