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Business Texting services offer a new channel of communications that is the immediate and personal. It is an ideal method to obtain new leads and better serve your customers. The Textellent system was built with scalability and security in mind for large organizations. Working with your CRM and other back-end sources of customer information, Textellent can automatically execute personalized text message marketing based on a variety of customer journey touchpoints from the initial lead stage to post-sale reviews and referral requests to repeat purchases!

With our unique calendaring module, you can easily send appointment reminders and even empower customers to schedule appointments on their own. This module synchronizes with all the leading calendaring systems. Our rich KPI dashboards and analytics are powered by modern business intelligence engines and offer actionable insight to cross-functional leadership teams across your organization to be informed and take timely actions.

The Textellent Platform Advantages

  • Provides a library of best-practice campaign templates for your organization
  • Marketing campaigns can be triggered by customer events and actions, automatically!
  • Business Rule-driven campaigns can be customized rapidly without needing Engineering investment
  • Robust integration capabilities enable you to leverage and build upon your existing IT investments
  • Branded self-service calendaring capability synchronizes with staff calendars and & automates reminders, follow-ups as well as “re-booking” campaigns
  • Stay compliant with patented TCPA capability supported by AI to automatically manage opt-outs, even if customer don’t text specific keywords
  • Text-enable your existing toll-free, VOIP and landline numbers since many customers prefer texting to calls or emails
  • Robust system-wide reporting provides tracking to analyze the success of text campaigns
  • Use keywords and short or long codes to encourage customers and prospects to opt-in for future promotions and marketing messages

How Business Texting Solutions Benefit Enterprises

Sales

Attract new prospects with opt-in keywords, lead capture forms and other sources; and nurture them via automated text drip campaigns, all while ensuring TCPA compliance.

Customer Service

Improve customer experience and thereby customer loyalty with automated texting for order status, delivery info, appointment reminders, customer satisfaction & more with API integration.

Employee / Partner Communication

Our text messaging service for business improves employee and partner engagement providing better tools for immediate communications and support.

Marketing

Rejuvenate marketing & advertising programs with innovative text/sms marketing services & campaigns and accelerate new customer acquisition and enterprise-wide revenue growth.

Let us help you determine the best ways to reach out to your customers.

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Textellent Announces Patented, Best in Class TCPA Compliance for Texting

IRVING, Texas, July 25, 2019 /PRNewswire/ — Textellent, a leading SMS texting platform for customer service and marketing, announced it has been awarded a patent for their innovation that includes new TCPA