Award-Winning Texting Solution For Franchise Brands
Enhance your brand’s customer journey & communication strategy with Textellent’s innovative and efficient approach.
✔︎ Designed by Franchise Veterans for Franchise Systems
✔︎ Mature Functionality for the Entire Customer Journey
✔︎ Multi-Location Branding & Compliance Controls
✔︎ Automated, Yet Personalized Client Communications
✔︎ Franchisor Module Simplifies Management
Maximize Brand Consistency and Engagement throughout your Customer Journey
Deploy pre-approved campaigns that can be sent from HQ or local franchisee numbers, utilizing media-rich text templates
Standardize “on-brand” messaging across your network with templates and media libraries, ensuring consistent lead generation programs, promotions, announcements, and drip campaigns though-out the customer journey
Robust lead generation and nurturing processes are available to support the ideal customer journey starting with acquiring leads to pre and post appointment management through marketing promotions and review solicitations.
Sophisticated Segmentation Options: Tag prospects and customers in conjunction with your CRM system to identify customer preferences, history, event attendance, etc to target campaigns that have higher relevance and engagement.
Customize automated messages with personalization fields and for reminders, appointment notifications, promotions and follow-up with prospects and promotional offers.
Text Credit Pooling: Support franchisees by allowing them to dip into additional messaging credits for day-to-day messages, special programs. Parameters are customizable allowing a franchisor to balance the need of small and large franchisees.
Ensure Adoption & Compliance to Protect Your Brand
Our platform prioritizes and offers the most robust compliance controls to protect your brand
Leverage AI -based sentiment analysis to auto-unsubscribe recipients expressing negativity, enhancing brand protection.
Determine system wide rules that control how many messages can be sent by franchisees within a given period overall, to the same customer, the ability to provide advance approval of campaigns and more.
Adoption & Compliance Dashboards: Easily monitor franchisee adoption, activity, and use of best practices, enabling operational support for thriving and struggling locations.
Performance and KPI Dashboards: Robust reporting tracks campaign success and franchisee engagement, offering critical insights for future optimization with aggregated and localized views.
Enhance Your Brand Image & Integrate to Streamline Sales
Flexible Integration Options Enabling Automation for Franchise Success
Textellent’s Rules-Based Engine & Custom Objects require no-code or low code options so that franchisors can design sophisticated workflows that allow highly targeted and relevant messages to be sent resulting in better engagement with prospects and customers.
Next-Generation Integration Tools: Design robust customer workflows by integrating with backend systems through versatile integration options, including industry leading APIs for native integrations, Zapier actions, embedded frames, and Chrome extensions depending on your preference.
Trigger Automated Campaigns through-out the customer journey so that texting is easily woven into your processes. This includes Textellent’s support for pre & post scheduling processes that go beyond reminders as these messages can be triggered through our Scheduler or your existing solution.
Start Texting Today
Take advantage of the best texting service for Franchise Brands – before your competition does!
“We selected Textellent for their rich feature set and flexible integration options and now we are rolling it out across our locations. Our customers like the ability to text us and it has helped streamline our processes significantly.”
Clarissa Windham-Bradstock, ALTN
“In our sales group it would typically take 2-3 days to get them to respond to our franchise leads via email. With texting we are seeing responses within 5 minutes. The response has been phenomenal and it is all integrated with our Salesforce.com system, making a huge difference.“
Jody Allen, ACE Hardware
“We chose Textellent as our franchise system’s replacement for Zipwhip because of its ease of use and additional marketing and integration tools available. We anticipate the program will both drive sales and save our franchisees a ton of time.”
Brittany G., Painting with a Twist