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Upgrade Your ServiceNow Service Experience With Textellent

Textellent integration extends ServiceNow’s reach, automating personalized text communications for enhanced customer service and operational efficiency.
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Ways We Support Your ServiceNow Experience

Textellent brings business texting, automation, and shared inbox features to ServiceNow, streamlining customer engagement and team communication through integrated SMS.

Automate Appointment Reminders

Send automated text reminders for appointments scheduled in ServiceNow, reducing no-shows and saving staff time with Textellent’s messaging integration.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Trigger Lead Follow-Up via SMS

Follow up with new leads from your ServiceNow records using Textellent’s SMS integration, helping you engage prospects and drive more conversions.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About ServiceNow Integration

How can I sync Textellent message history with ServiceNow records? −
Sync Textellent message history with ServiceNow by using Textellent's API or integration tools to link SMS data to ServiceNow records.
How can I automate Textellent campaigns from ServiceNow workflows? +
Integrate Textellent's API with ServiceNow workflows to trigger SMS campaigns automatically based on workflow events or conditions.
How can I track Textellent opt-outs within ServiceNow? +
Track Textellent opt-outs in ServiceNow by integrating opt-out data from Textellent's compliance tools into ServiceNow records or custom fields.
How can I report Textellent SMS delivery issues in ServiceNow? +
Report Textellent SMS delivery issues in ServiceNow by submitting an incident ticket with detailed information about the failed messages.

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