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Enhance Your Salesforce Service Cloud With an SMS integration

Textellent integration extends Salesforce Service Cloud with automated, personalized, and scalable text messaging for diverse customer-engagement workflows.
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Unlock More Value for Your Service Cloud Experience

Textellent brings powerful business texting, automation, and real-time engagement to Salesforce Service Cloud, driving faster responses and better customer outcomes.

Send Appointment Reminders

Send appointment reminders directly from your Salesforce Service Cloud cases, so clients stay informed and engaged. Textellent helps reduce no-shows and improves communication.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Trigger Drip Campaigns

Trigger personalized drip campaigns from your Salesforce Service Cloud cases, so clients receive timely updates and follow-ups. Textellent helps nurture relationships and drive engagement.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Salesforce Service Cloud Integration

How can I sync Textellent message history with Service Cloud? −
Sync Textellent message history with Service Cloud by using Textellent's Salesforce integration or API to transfer SMS records automatically.
How do Service Cloud case updates trigger Textellent automations? +
Service Cloud case updates trigger Textellent automations through integrated workflows that sync case changes with automated SMS actions in real time.
How can I track Textellent opt-outs within Service Cloud? +
Track Textellent opt-outs in Service Cloud by syncing opt-out status fields from Textellent to corresponding contact or lead records within Salesforce.
Can I use Service Cloud tags to segment Textellent messages? +
Service Cloud tags can't directly segment Textellent messages unless integrated. Tag-based segmentation is managed within Textellent's own platform.

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