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Omnichannel Communication Text Messaging Software

Achieve higher response rates across every channel with Textellent omnichannel communication text messaging software. Coordinate SMS, MMS, and web conversations from one hub to streamline outreach and follow-ups. Optimize engagement with automated journeys, personalized texts, and timely two-way replies.
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Unlock Unified Omnichannel Text Messaging Power

Managing customer conversations across SMS, social media, email, and chat creates chaos when teams work from disconnected tools. Omnichannel text messaging unifies every channel into one intelligent platform where context travels with each conversation.

98% of texts get read within minutes while your team maintains complete visibility across touchpoints. Customers text from their preferred channel and receive consistent, personalized responses whether they reach out via Facebook, WhatsApp, or SMS.

Automated workflows route messages to the right team member based on conversation history and customer preferences. Every interaction syncs in real time so sales, support, and marketing stay aligned without switching between platforms or losing critical context.

Transform Omnichannel Text Messaging Into Real Conversations

Transform omnichannel text messaging into real conversations that feel natural across every customer touchpoint. Intelligent routing, rich profiles, and unified conversations help your teams communicate with clarity and speed. Customers experience fluid two way messaging that adapts to context while your organization gains a single, actionable view of every interaction.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Omnichannel Text Messaging That Connects Everywhere

Experience omnichannel text messaging that keeps every conversation in sync across SMS, social, and messaging apps. Your team coordinates replies from a single workspace so context, history, and preferences stay intact. Customers move between channels without friction while your organization communicates with clarity, consistency, and speed. Make sure every interaction feels connected everywhere for sales, support, and marketing teams.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Unified Messaging and Seamless Journeys

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FAQs About Omnichannel Communication Text Messaging Software

How can omnichannel communication transform customer interactions? −
Omnichannel text messaging connects every touchpoint in your customer journey through one unified platform. Textellent coordinates conversations across SMS, web chat, and social channels while maintaining context and history. Your team gains complete visibility into every interaction, eliminating gaps and creating seamless experiences.
What makes text messaging essential for omnichannel strategies? +
SMS delivers unmatched open rates of 98% and reaches customers on the device they check most frequently. Textellent integrates texting with your existing communication channels to create a cohesive experience. Customers can start conversations anywhere and continue them through their preferred method without repeating information.
Can Textellent centralize conversations from multiple platforms? +
Absolutely. Textellent pulls messages from SMS, Facebook, Instagram, web chat, and other channels into one inbox. Your team responds faster because everything lives in a single dashboard with shared context and customer data. This eliminates the chaos of switching between apps and missing important messages.
How does automation work across different communication channels? +
You can build workflows that trigger based on customer behavior across any channel they use. Textellent automatically sends follow-ups, routes conversations to the right team member, and personalizes messages using customer data. Smart automation keeps engagement high while reducing manual work by up to 70%.
What happens when customers switch between channels mid-conversation? +
Textellent maintains full conversation history regardless of where customers reach out. If someone starts on Instagram and continues via SMS, your team sees the complete thread with all context intact. This continuity builds trust and prevents frustrating repetition for your customers.
Does omnichannel messaging improve team collaboration? +
Yes. Multiple team members can view conversations, leave internal notes, and hand off discussions without confusion. Textellent tracks who handled each interaction and provides performance analytics across all channels. Managers gain insights into response times, resolution rates, and customer satisfaction in real time.