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Review Capture Text Messaging Software

Capture more 5-star reviews through intelligent text conversations that reach customers at the perfect moment. Textellent automates review requests, sends personalized follow-ups from your business number, and makes it simple for happy customers to share feedback across Google, Yelp, and Facebook.
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Unlock More Reviews With Every Text

Every review request text becomes a powerful touchpoint to capture more feedback with less effort. Unlock more reviews with every text as 98% of messages are read within minutes and replies come 10x faster than email. With automated follow ups that customers actually prefer and 75% choosing texting over calls your reputation grows steadily and visibly.

Instantly Capture More Reviews By Text

Accelerate your review collection through direct text messaging that connects with customers instantly. Automated SMS campaigns deliver feedback requests straight to mobile devices, generating responses 10x faster than traditional methods.Watch your online reputation strengthen as convenient texting prompts more customers to share their experiences. Simple, timely messages turn satisfied clients into vocal advocates for your business.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve More 5-Star Reviews By Text

Transform satisfied customers into enthusiastic reviewers through intelligent SMS outreach that meets people where they already are: on their phones. Text messaging creates a frictionless path for feedback collection, removing barriers that typically prevent customers from sharing positive experiences.

Your business gains authentic testimonials while building stronger relationships through the communication channel customers genuinely prefer and respond to most readily.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Ratings and Stronger Reputation

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FAQs About Review Capture Text Messaging Software

How can review capture text messaging improve our response rates? −
Text messaging achieves response rates up to 98%, far exceeding email or phone calls for collecting customer feedback. Textellent automates review requests immediately after purchase or service completion, capturing sentiment while the experience is fresh in your customer's mind.
What types of review requests can we automate with SMS? +
You can trigger review requests based on order fulfillment, appointment completion, or delivery confirmation. Textellent lets you customize timing and messaging for different customer segments, making sure each request feels personal and relevant to their specific interaction.
Can text messaging help us respond to negative reviews faster? +
Absolutely. Textellent alerts your team instantly when customers express dissatisfaction, allowing you to address concerns before they escalate to public platforms. This proactive approach turns potential negative reviews into opportunities for service recovery and loyalty building.
Does review capture software integrate with our existing review platforms? +
Yes. Textellent connects with Google, Yelp, Facebook, and other major review sites to streamline the collection process. All feedback and conversation history syncs automatically, giving you a complete view of customer sentiment in one dashboard.
How do we maintain compliance when requesting reviews via text? +
Textellent handles opt-in management and consent tracking automatically, keeping your review campaigns compliant with TCPA and other regulations. The platform also manages opt-out requests instantly, protecting your business from potential violations.
Can we segment which customers receive review requests? +
Yes. You can target satisfied customers based on purchase history, service type, or previous interactions to maximize positive review generation. Textellent's segmentation tools help you avoid requesting feedback from customers who had issues, protecting your online reputation.