Managing customer conversations across multiple locations creates chaos without the right system. Textellent centralizes every text message so your entire organization stays coordinated, no matter how many storefronts, branches, or offices you operate.
Route messages to the right location automatically based on customer data or area code. Set up location-specific campaigns while maintaining brand consistency across all touchpoints. Track performance by region to identify which locations convert best and replicate their success everywhere else.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Struggling with disconnected messaging across your franchise, retail chain, or distributed enterprise? Deploy intelligent text communication that connects every branch through automated workflows and centralized control panels.
Empower regional managers to launch targeted outreach while headquarters monitors engagement patterns, response times, and conversion metrics in real time. Eliminate duplicate efforts and conflicting customer interactions by giving each location access to complete conversation histories and shared contact databases that update instantly across your entire network.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
