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Client Engagement Text Messaging Software

Achieve stronger client relationships with text messaging software that optimizes every touchpoint. Streamline two-way conversations, automate follow-ups, and coordinate reminders to keep clients engaged, informed, and delighted while your team focuses on delivering exceptional service and measurable outcomes.
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Achieve Stronger Client Relationships With Text Messaging

Client relationships thrive on immediate, personal communication. Text messaging delivers exactly that, turning every interaction into an opportunity to strengthen trust and loyalty.

98% of texts get read within minutes, and replies arrive 10x faster than email. When clients prefer texting for quick questions, appointment confirmations, and updates, you meet them where they already are.

Automate appointment reminders, follow-ups, and check-ins while keeping every conversation personal. Segment your client base by service type, engagement level, or communication preferences to send targeted messages that actually resonate.

Transform Client Engagement With Targeted Text Messaging

Keep every touchpoint timely, relevant, and easy to act on. Leverage intelligent audience segmentation and personalized campaigns so your business can communicate clearly, respond faster, and build lasting loyalty through focused two way conversations.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Unlock Higher Response With Client Texting

Discover client engagement text messaging software that helps your business optimize every interaction and keep conversations active. Coordinate outreach across teams so texts feel consistent, professional, and naturally aligned with each client journey.

Streamline replies, approvals, and quick updates through a central inbox that keeps messages organized. This focused approach makes sure your clients experience clear communication that feels polished yet personal every time they text.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Dialogue and Greater Loyalty

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FAQs About Client Engagement Text Messaging Software

How can client engagement text messaging software strengthen customer relationships? −
Building lasting connections requires consistent, personalized touchpoints throughout the customer lifecycle. Textellent enables you to deliver timely updates, gather feedback, and respond to inquiries instantly through SMS. This creates a communication channel that feels personal and accessible, turning one-time buyers into loyal advocates.
What types of client engagement campaigns work best through text messaging? +
Welcome sequences, satisfaction surveys, loyalty rewards, and re-engagement campaigns all perform exceptionally well via SMS. Textellent allows you to segment audiences based on behavior and preferences, then trigger relevant messages automatically. Your clients receive content that matters to them, boosting participation and strengthening their connection to your brand.
Can text messaging help recover inactive or disengaged clients? +
Absolutely. Win-back campaigns delivered through SMS achieve higher open rates than email, making them ideal for reconnecting with dormant customers. Textellent lets you identify inactive segments and send targeted offers or check-ins that reignite interest. A simple, well-timed message can bring valuable clients back into your active customer base.
How does Textellent support two-way conversations with clients? +
Your customers can reply directly to your messages, creating genuine dialogue rather than one-sided broadcasts. Textellent's inbox consolidates all conversations in one place, allowing your team to respond quickly and track interaction history. This conversational approach makes clients feel heard and valued, deepening their engagement with your business.
What role does personalization play in client engagement texting? +
Generic messages get ignored, but personalized texts drive action and build rapport. Textellent pulls customer data from your existing systems to customize messages with names, purchase history, or preferences. When clients receive content tailored to their needs, they respond more positively and stay engaged longer.
Can we measure the effectiveness of our client engagement text campaigns? +
Yes. Textellent provides detailed analytics on delivery rates, response times, click-throughs, and conversion metrics for every campaign. You can identify which messages resonate most with different audience segments and refine your approach accordingly. This data-driven insight helps you continuously improve engagement and maximize ROI from your texting efforts.