Unlock clear oversight with supervisor texting that lets you streamline agent conversations in real time. Coordinate queues and triage issues faster as 98% of texts are read within minutes and replies arrive 10x faster than email. With this dedicated call center supervisor text messaging software, make sure every escalation is visible and 75% of agents respond more readily than with phone calls.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Gain immediate transparency into your call center operations through text messaging that connects you directly with agents during their shifts. Monitor team performance and address concerns the moment they surface, creating a responsive environment where supervisors stay informed without interrupting active customer interactions.
This specialized software transforms how you oversee daily workflows, giving you the tools to track agent status and manage resources effectively across multiple channels.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
