Customer experience leaders know that speed and personalization drive loyalty. Textellent helps you deliver both through intelligent text messaging that meets customers where they are.
98% of texts are read within minutes. Replies come 10x faster than email. Your team can segment audiences by purchase history, support needs, or engagement level to send the right message at the right time.
Automate satisfaction surveys, appointment reminders, and proactive updates while keeping every conversation personal. Sync with your CRM so support and success teams stay aligned on every customer interaction.
of texts are read immediately
of consumers want to text businesses
of consumers said they have tried to text a business
Elevate customer satisfaction by connecting through the channel they prefer most. Intelligent text messaging puts your CX team in direct contact with customers, creating seamless experiences that strengthen relationships and reduce friction across every touchpoint.
Deliver proactive support, gather instant feedback, and resolve issues before they escalate. Your team gains the power to personalize outreach at scale while maintaining authentic, human connections that turn satisfied customers into vocal advocates for your brand.
The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.
Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.
Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.
The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.
Instantly polish your texts and translate them into different languages, making communication faster and more accessible.
Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.
