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Customer Win-Back Campaign Text Messaging Software

Re-engage lost customers with automated text campaigns that bring them back. Textellent delivers personalized win-back messages, tracks responses in real time, and helps you recover revenue through targeted SMS outreach. Turn inactive customers into repeat buyers with smart automation and genuine conversations.
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Win Back Lost Customers With Targeted Texts

Lost customers represent untapped revenue waiting to be reclaimed. Text messaging cuts through the noise with personal, direct outreach that lands in their hands within seconds, not spam folders.

98% of texts are read within minutes, giving your win-back offers immediate visibility. Automate personalized campaigns based on purchase history or time since last interaction.
Segment dormant customers by behavior patterns and send targeted incentives that speak directly to why they left. Track responses in real time and adjust your approach instantly to maximize conversions and rebuild relationships that drive repeat business.

Transform Customer Re-Engagement With Targeted Text Campaigns

Reconnect with inactive customers through intelligent SMS campaigns that deliver results when email falls short. Personalized messages based on past purchases and engagement patterns create meaningful touchpoints that bring customers back.Real time analytics reveal which offers resonate most, allowing you to refine messaging on the fly. Automated scheduling makes sure every dormant account receives timely, relevant communication designed to reignite interest and restore valuable customer relationships.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Unlock Revenue From Lapsed Customers With SMS

Discover customer win back SMS campaigns that optimize every interaction with lapsed buyers and revive quiet segments. Advanced targeting and tailored content help your business speak to past customers with timely, relevant reasons to return.

Campaign workflows coordinate perfectly across touchpoints so your brand stays consistent while you react quickly to new signals. Make sure every outreach feels thoughtful and purposeful, rebuilding loyalty and unlocking revenue hidden in your dormant customer base.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Comebacks and Recovered Revenue

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FAQs About Customer Win-Back Campaign Text Messaging Software

How can text messaging help reconnect with inactive customers? −
Text messaging cuts through inbox clutter and reaches customers where they already spend their time. Textellent lets you craft personalized win-back offers that speak directly to past purchase behavior and preferences. Your messages arrive instantly, creating urgency that drives former customers back to your business.
What types of win-back campaigns work best through SMS? +
Exclusive comeback discounts and limited-time offers generate the strongest response rates from dormant customers. Textellent enables you to segment by inactivity period and send tailored incentives that match each customer's history. Automated triggers can launch campaigns the moment someone crosses your defined dormancy threshold.
Can Textellent track which customers return after receiving win-back texts? +
Absolutely. Textellent provides detailed analytics showing open rates, click-throughs, and conversion metrics for every campaign. You can monitor which offers resonate most and adjust your strategy based on real performance data. This visibility helps you refine messaging and maximize the ROI of your reactivation efforts.
How do we identify the right customers for win-back campaigns? +
Textellent integrates with your existing systems to automatically flag customers who haven't engaged within your specified timeframe. You can create custom segments based on purchase frequency, last interaction date, or total lifetime value. Smart filtering makes sure your most valuable dormant customers receive priority attention.
Is it possible to personalize win-back messages at scale? +
Yes. Textellent supports dynamic fields that insert customer names, past purchases, and customized offers into each message. You can build templates that feel one-to-one while reaching hundreds or thousands of inactive customers simultaneously. Personalization dramatically improves response rates compared to generic blast messages.
What happens if customers want to opt out of win-back texts? +
Textellent handles all opt-out requests automatically and updates your contact lists in real time. Compliance features are built in to respect customer preferences and maintain regulatory standards. You maintain a clean, engaged list while protecting your brand reputation.