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Customer Satisfaction Survey Text Messaging Software

Gather instant feedback that drives real improvement. Textellent delivers customer satisfaction surveys through text messaging, capturing responses in real time while automating thank-you notes and follow-up questions.Transform every survey into actionable insights with personalized outreach, intelligent response tracking, and immediate two-way conversations that show customers you’re listening.
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Maximize Customer Feedback With SMS Surveys

Tired of low survey response rates and slow customer insights? Maximize customer feedback with SMS surveys that reach people instantly and feel effortless to complete. 98% of texts are read within minutes, replies arrive up to 10x faster than email, and your organization can make sure more satisfied customers are captured before they slip away.

Achieve Higher CSAT With Targeted SMS Surveys

Unlock superior CSAT scores by connecting with customers through their most personal channel. Text message surveys generate response rates exceeding 45%, delivering actionable insights while your competitors wait days for email replies.Transform how your business captures satisfaction data with automated SMS campaigns that feel conversational, not intrusive. Every interaction becomes an opportunity to strengthen relationships and identify improvement areas before dissatisfaction spreads.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Transform Customer Feedback With Real-Time SMS Surveys

Capture genuine customer sentiment the moment it matters most through intelligent text messaging that drives participation and reveals satisfaction trends in real time. Mobile surveys eliminate friction points that plague traditional feedback methods, allowing your team to spot service gaps and celebrate wins while experiences remain fresh. Immediate responses create opportunities to recover at-risk relationships and amplify positive interactions that build lasting loyalty.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Scores and Actionable Feedback

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FAQs About Customer Satisfaction Survey Text Messaging Software

How can text messaging boost survey response rates? −
Customers respond to text surveys at rates exceeding 40%, far higher than email or phone calls. Textellent delivers surveys instantly after key interactions, capturing feedback while experiences remain fresh and top of mind.
What types of satisfaction surveys work best via SMS? +
Quick pulse checks, post-purchase ratings, and service quality assessments perform exceptionally well through text. Textellent supports multiple question formats including star ratings, yes/no responses, and open-ended feedback collection.
Can we automate survey distribution based on customer actions? +
Absolutely. Textellent triggers surveys automatically after purchases, appointments, support tickets, or delivery confirmations. This eliminates manual sending and captures insights at the most relevant moments in your customer journey.
Does text messaging help us act on negative feedback faster? +
Yes. Real-time survey responses alert your team to dissatisfied customers immediately, allowing swift intervention before issues escalate. Textellent routes urgent feedback to the right team members for rapid resolution and recovery.
Can we segment survey audiences for more targeted feedback? +
Textellent allows you to send different surveys to specific customer groups based on purchase history, service type, or interaction patterns. Segmentation produces more relevant questions and higher quality insights for each audience segment.
How does Textellent handle survey opt-ins and compliance? +
The platform manages consent automatically and includes opt-out handling in every message. Textellent follows TCPA and carrier guidelines to make sure your satisfaction surveys remain compliant and maintain customer trust.