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Customer Onboarding Text Messaging Software

Unlock smoother customer onboarding with intelligent texting that streamlines welcomes, document requests, and first-touch guidance. Textellent automates reminders, coordinates next steps, and delivers real-time replies so every new customer feels supported, informed, and ready to succeed.
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Transform Customer Onboarding With Targeted Text Journeys

Transform customer onboarding with targeted text journeys that accelerate activation and reduce drop off. Intelligent, automated messaging sequences guide every new customer step while keeping communication effortless and personal. With 98% of texts read within minutes and replies arriving 10x faster than email, your onboarding teams can respond quickly, resolve friction, and create confident, long term relationships.

Maximize Customer Onboarding With Smart SMS Workflows

Modernize customer onboarding with smart SMS workflows that streamline every stage from signup to first success. Intelligent branching logic guides each customer based on behavior, questions, and milestones, keeping messaging timely and relevant.Your teams gain a clear view of progress while tedious follow ups are automated, so they can focus on high value conversations and make sure each new customer feels supported from day one.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Faster, Friendlier Customer Onboarding By Text

Looking for a better way to welcome new customers? Text messaging delivers instant connection when it matters most, turning complex onboarding into simple conversations. Your team can answer questions in real time, celebrate progress milestones, and build trust through authentic two way dialogue. Every interaction feels personal and responsive, helping customers move from signup to success without confusion or delays.

Everything You Need to Scale SMS

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Everything You Need to Text at Scale

  • Textellent Messenger

    The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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  • Integrate SMS

    Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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  • Automations

    Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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  • Franchisor Module

    The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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  • AI Rewriter & Translate

    Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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  • Mobile App

    Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you’re away from your desk.

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Turn Texts Into Smooth Starts and Engaged Users

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FAQs About Customer Onboarding Text Messaging Software

How can customer onboarding be accelerated with text messaging? −
Text messaging cuts through inbox clutter and delivers instant updates that new customers actually read. Textellent automates welcome sequences, account setup instructions, and milestone celebrations to keep users engaged from day one.
What onboarding tasks can be automated through SMS? +
Automate credential delivery, tutorial links, progress check-ins, and feature announcements without lifting a finger. Textellent triggers messages based on signup actions or time delays, creating a personalized journey for every new customer.
Can text messaging reduce onboarding drop-off rates? +
Absolutely. SMS boasts 98% open rates compared to email's 20%, meaning critical onboarding steps reach users immediately. Textellent tracks engagement and sends timely nudges to customers who stall, bringing them back into the activation flow.
How does Textellent handle different onboarding paths for customer segments? +
Textellent segments users by plan type, industry, or behavior and delivers tailored message sequences automatically. Each customer receives relevant guidance without manual sorting or campaign duplication.
Can we collect feedback during the onboarding process via text? +
Yes. Textellent sends quick surveys or single-question prompts at key milestones to gauge satisfaction and identify friction points. Responses sync with your CRM, giving your team actionable insights to refine the experience.
Does SMS onboarding work alongside our existing email campaigns? +
Perfectly. Textellent complements email by delivering time-sensitive reminders and action prompts while longer educational content stays in inboxes. This multi-channel approach increases completion rates and keeps customers moving forward through every stage.